The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot write a review because i have not received my order”

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Posted 2 years ago

“I am very happy with the look of the yarn. It’s soft and the colours are quick changing when crocheted very neat stitch definition”

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Posted 2 years ago

“The wool is lovely - would have no worries in ordering in the future - thank you .”

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Posted 2 years ago

“Excellent service as always fast delivery and good quality products”

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Posted 2 years ago

“I was very pleased with my purchase. Lovely colours, nice wool to knit with. The service was excellent and was very well packed and very fast. Could not fault this company.”

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Posted 2 years ago

“prompt despatch and customer service”

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Posted 2 years ago

“Easy to order and arrived very quickly.”

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Posted 2 years ago

“Easy ordering on website - fast delivery. Prices very good, P&P excellent. Will be ordering lots more of their beautiful wool.”

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Posted 2 years ago

“Absolutely delighted with my order, Aran is a great quality”

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Posted 2 years ago

“Lovely wool. Good Value and service”

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Posted 2 years ago

“The wool delivered but the bag had split the post put in a clear bag and wool OK and nice and quick delivery.”

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Posted 2 years ago

“always excellent service and value”

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Posted 2 years ago

“exactly as ordered and arrived before time, beautifully packed.”

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Posted 2 years ago

“I love the variety of colours and yarns from the Wool Factory, no complaints from me.”

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Posted 2 years ago

“Great quality and variety, I'm lucky enough to live close to the warehouse so I can make my purchases personally. The staff are helpful and knowledgeable and the stock changes regularly.”

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Posted 2 years ago

“I love the ease of using this company online, and the subsequent speed of the delivery.”

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Posted 2 years ago

“I get great service from the wool factory their prices and quality is always good”

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Posted 2 years ago

“Always excellent thanks”

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Posted 2 years ago

“Brilliant prices, great range of products, fast delivery, thank you”

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Posted 2 years ago

“Prompt delivery”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews