The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Great products and fast delivery also cheap as chips. Glad to have found Wool factory, definitely recommend 👍👍👍”

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Posted 2 years ago

“Really pleased with service given from ordering to delivery. Wool received well packaged and in perfect condition. Knits up lovely too. Would definitely recommend products and company and would be happy to purchase from again.”

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Posted 2 years ago

“I'm very new to wool and so far I'm delighted with the many orders I've placed. Very good quality and range of colours. I don't need to shop anywhere else”

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Posted 2 years ago

“Purchased white Aran and it's like a tiny of pink in the wool so not very happy”

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Posted 2 years ago

“I'm very pleased with the wool I've ordered and received the wool the price and the speedy service thank you”

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Posted 2 years ago

“Always a good buy. Good selection and quality yarns.”

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Posted 2 years ago

“No problems service brilliant will be useing them again thankyou”

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Posted 2 years ago

“The Wool Factory has served me well. I am pleased with their response. My order was promptly delivered in sound packaging and the wool of good quality.”

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Posted 2 years ago

“Excellent service, thank you, and everyone was very lovely!!!”

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Posted 2 years ago

“Great website to navigate. Simple ordering process. Goods received quickly and well package. Will be ordering again. Thank you”

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Posted 2 years ago

“The easiest way to get wool these days. Ordered and delivered swiftly. Very happy with the service”

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Posted 2 years ago

“Fast delivery, great product. Will definitely be ordering more”

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Posted 2 years ago

“Wool is lovely, service great”

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Posted 2 years ago

“happy with the purchases. Very competitive prices...usually cheaper than elsewhere.”

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Posted 2 years ago

“Easy to navigate website. Very quick delivery. I wouldn't hesitate to recommend The Wool Factory.”

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Posted 2 years ago

“Good quality wool Quick delivery Great prices”

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Posted 2 years ago

“Always very quick delivery and lovely customer service. Great quality products at great prices”

The Wool Factory Ltd 5 star review on 19th April 2023

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Posted 2 years ago

“love the wool factory so much choice and qhick delivery .”

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Posted 2 years ago

“The wool i bought was described as Chunky but i had to double it up to make it thicker as i was crocheting a blanket .Also some of the balls were either thick in places & very thin in other places .I wouldn't buy this again .”

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Posted 2 years ago

“I have complete satisfaction with the products V I HD ave bought from Tgd Wook Factory. Good choice of colours and rapid delivery.”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews