The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wool us really good quality and very soft. I will use the Wool Factory again.”

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Posted 4 years ago

“I have purchased from many times would not buy from anywhere else great products”

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Posted 4 years ago

“Excellent service and quick delivery. Highly recommend this family business.”

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Posted 4 years ago

“All the items I have purchased I have been very pleased with the wool,patterns .etc The quality very good delivery very good. I will carry on in buying the items . The web site is very easy to use.”

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Posted 4 years ago

“You were very prompt in fulfilling my order and I am very pleased with the quality of the product.”

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Posted 4 years ago

“Happy with service and quality of items purchased.”

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Posted 4 years ago

“I am pleased with the wool l received,l will order again whenl need some.”

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Posted 4 years ago

“Had a few orders from the Wool Factory,,very pleased with everything”

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Posted 4 years ago

“I purchased 2 patterns and there was a genuine mistake with 1 of them. It was sorted out straight away and I received the right one the next day. So the service was 5 star nothing was to much trouble”

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Posted 4 years ago

“My second purchase from The Wool Factory . Bought a selection of sale wools to keep me going through lockdown. All great quality ,excellent value and knitted up beautifully . Delivery again very quick.”

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Posted 4 years ago

“Easy to use online website, easy to locate goods required and a stress-free ordering process. I was kept informed of the different stages of my order and the goods arrived in excellent condition and very carefully packaged. Highly recommended.”

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Posted 4 years ago

“Please with my wool order”

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Posted 4 years ago

“The service provided is good deliveries good apart from the last irder where supplies were interupptedand I dd not receive the rest if my order. I am still hoping to be able to get the rest of the wool ordered”

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Posted 4 years ago

“Lovely quality wool. Almost half the price for the exact same brand & colour from other sellers. Fast delivery even with the COVID delay. No fuss transaction. Thankyou”

The Wool Factory Ltd 5 star review on 11th March 2021

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Posted 4 years ago

“Ordering was easy and accessible. The wool was good quality and value.”

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Posted 4 years ago

“I missed a couple of items off my order, the wool factory let me add them on before shipment. Excellent customer service.”

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Posted 4 years ago

“Great wool, great prices and exceptional service! A Factory made in heaven 😃”

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Posted 4 years ago

“Love receiving my wool parcel from you and making my blankets”

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Posted 4 years ago

“Great wool Great service - prompt delivery Good value for money”

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Posted 4 years ago

“Quick delivery lovely wool to knit with.”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews