The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Excellent service and wool us good quality. No complaints ☺️”

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Posted 4 years ago

“Great service quick delivery and the wool is excellent and a very goo price Thank you”

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Posted 4 years ago

“Service brill order came very quickly, would highly recommend.”

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Posted 4 years ago

“Good choice of yards. Well presented so items are easy to find.”

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Posted 4 years ago

“I have always been pleased with the items purchased from this firm and with the quality of the products”

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Posted 4 years ago

“Reasonably priced and quick and prompt delivery.”

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Posted 4 years ago

“Quick.good selection and good delivery happy customer thanks”

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Posted 4 years ago

“I’ve had two orders from the wool factory and I am delighted with the quality, price and delivery. Thank you”

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Posted 4 years ago

“No problems with service or wool, very satisfied.”

The Wool Factory Ltd 5 star review on 12th March 2021

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Posted 4 years ago

“Ordered five balls of double knitting to complete a crochet throw. It arrived promptly. I was pleased with the quality and price.”

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Posted 4 years ago

“Delivery always prompt and quality of wool good. During lockdown has kept me knitting!”

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Posted 4 years ago

“Very happy with my purchase and had a quick delivery”

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Posted 4 years ago

“excellent and prompt delivery. very pleased”

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Posted 4 years ago

“Prompt arrival. Free postage makes such a difference to cost”

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Posted 4 years ago

“Excellent quality would highly recommend”

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Posted 4 years ago

“Very good service, will continue to use the wool factory”

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Posted 4 years ago

“Excellent and swift service and good quality product”

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Posted 4 years ago

“I recently purchased the Wool Jeannie, in fact I bought 2 as it looked so good. It has been so much easier to knit using this yarn holder. I’ve tried other designs but this has proved to be the best by far. Excellent product.”

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Posted 4 years ago

“Quick delivery and the wool is always good value”

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Posted 4 years ago

“Quick delivery and lovely quality”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews