The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Easy to use website. Great communication Quick efficient service”

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Posted 4 years ago

“Lovely wool and reasonably priced”

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Posted 4 years ago

“Fast delivery & well packaged - no complaints”

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Posted 4 years ago

“A pleasant shopping experience all round. Diane”

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Posted 4 years ago

“Just finished Arancardigan for my great grandson turned out lovely I am now knitting a second one for another great grandson when that is finished iwill be contacting you again for some baby wool. Yes”

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Posted 4 years ago

“Very pleased with the wool and delivery was quick”

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Posted 4 years ago

“I love the Wool Factory they have a fantastic range of yarns, and the delivery is quick, I also love the organza bags they pack the yarn in for delivery”

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Posted 4 years ago

“Fast service, excellent goods”

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Posted 4 years ago

“Can't fault The Wool Factory... Correct wool shade and quantity, well packaged and delivered within 2 weeks from UK to Ireland. Thank you!”

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Posted 4 years ago

“Prompt delivery, well packaged will use this company again.👍”

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Posted 4 years ago

“Very impressed with the wool and how quickly it arrived will defently order from u again thanks”

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Posted 4 years ago

“Most happy and satisfied.”

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Posted 4 years ago

“Very satisfied with products and delivery”

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Posted 4 years ago

“Easy to order online. Yarn delivered safely and in good time.”

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Posted 4 years ago

“Super fast delivery and great customer service! Really fast replies. All of the products were perfect too! Would highly recommend shopping here. I live abroad and my order got here within a few days!”

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Posted 4 years ago

“Very happy with my order came very quick”

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Posted 4 years ago

“You can see at a glance what wool they have in stock and if there is enough for the garment you wish to knit”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Very satisfied”

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Posted 4 years ago

“My order was processed and delivered very quickly within a matter of days. Excellent service.”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews