The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The yarn was a very good price and it appears to knit nice”

Helpful Report

Posted 4 years ago

“Excellent service”

Helpful Report

Posted 4 years ago

“Very pleased and satisfied with the service. The wool was delivered promptly.”

Helpful Report

Posted 4 years ago

“Good range of colours in 4ply sock wool and delivery was prompt. Thank yoi”

Helpful Report

Posted 4 years ago

“Delighted with wool, quality is good & I will be purchasing from The Wool Factory again. The service is 1st class”

Helpful Report

Posted 4 years ago

“Very quick delivery even in these difficult times.”

Helpful Report

Posted 4 years ago

“Haven't received order I placed on 27/02/21 for £31.30 yet which is unusual for wool factory as they usually fairly quick. Never had problems before.”

Helpful Report

Posted 4 years ago

“Always quick, efficient online service.”

Helpful Report

Posted 4 years ago

“Easy to order, quick delivery and quality product”

Helpful Report

Posted 4 years ago

“Wool bought for elderly housebound ladies who knit for premature babies in local hospital. Excellent quality and fast delivery. Will certainly buy from here again”

Helpful Report

Posted 4 years ago

“I have ordered a few times now from The Wool Factory. The selection is great, good value for money and quick delivery.”

Helpful Report

Posted 4 years ago

“Plenty of choice in wool and colour”

Helpful Report

Posted 4 years ago

“Good price, good wool and quick service. Thank you”

Helpful Report

Posted 4 years ago

“Good choice of branded wool and fully stocked with all my choices. Minimum spend for free delivery is quite high compared to others but fortunately I needed a bulk order. Delivery was very speedy despite warning of possible delay due to Royal Mail backlog. Would buy again.”

Helpful Report

Posted 4 years ago

“I have no problems with the wool factory, they are always quick to post and very helpful if you ring. I will continue buying from them, great team. Thank you and stay safe x”

Helpful Report

Posted 4 years ago

“Website easy to use. Order arrived promptly and in good order well packaged .Good quality yarn and patterns well protected .”

Helpful Report

Posted 4 years ago

“Brilliant thank you Good prices and excellent quality”

Helpful Report

Posted 4 years ago

“Order arrived very quickly, very pleased with my order of woolcraft new fashion double knit, very good to knit with”

The Wool Factory Ltd 5 star review on 11th March 2021

Helpful Report

Posted 4 years ago

“lovely wool, well packed, fast delivery. def will buy it again. thank you”

Helpful Report

Posted 4 years ago

“Excellent service and delivery very pleased”

Helpful Report

Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews