The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always had good quality wool and use to love calling at the shop, only to get one lot and then couldn’t help myself getting loads more , buttons patterns, and everything else I didn’t need but wanted. Regards to you all”

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Posted 4 years ago

“expensive and i didnt order it but it said i did??”

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Posted 4 years ago

“Only received it today but your wool is always first class”

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Posted 4 years ago

“Excellent quick service. Good quality products. Love the organza bags.”

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Posted 4 years ago

“Beautiful bright colours great quality brilliant price and fast delivery what more could you ask for”

The Wool Factory Ltd 5 star review on 11th March 2021

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Posted 4 years ago

“Good service and easy to order”

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Posted 4 years ago

“Akways reliable, fast service . Prices are so competitive as well .”

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Posted 4 years ago

“Very good service, will use the Wool Factory again.”

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Posted 4 years ago

“Brilliant service and the wool is fantastic value for money. Will definitely buy my wool from the Wool Factory in the future”

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Posted 4 years ago

“Love this company from the wool to personal emails and customer service. Used to order through Amazon, now cut out the middleman and go direct. Thankyou Wool Factory.”

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Posted 4 years ago

“My daughter ordered wool from here in April last year. I decided to give it a try...the wool arrived in a good condition and well within the timescales for delivery. Will definitely buy again! They also have excellent bargains on offer, keep checking back.”

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Posted 4 years ago

“Very pleased with my order and delivery will continue to shop will you and will recommend to family and friends”

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Posted 4 years ago

“Always have stock of what I need and arrives when they say it will.”

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Posted 4 years ago

“Excellent value for money”

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Posted 4 years ago

“Delivery faster than specified and goods well packaged. Good price too.”

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Posted 4 years ago

“Excellent quality, excellent service”

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Posted 4 years ago

“I have had 2 orders and hopefully I will get more can I order straight from wool factory I have been knitting for 61yrs I know my wool and I love quality so look forward to more orders.thanks”

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Posted 4 years ago

“Excellent service couldn’t fault them”

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Posted 4 years ago

“Used this company for the first time and very pleased with result ordered wool and pattern and received before they thought it would because of post delayed during covid. Will definitely be using again as a good choice of everything”

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Posted 4 years ago

“It was easy to find what I wanted on the site. The wool I ordered arrived promptly and was securely packed.”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews