The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,193 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,193 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t ordered much but what I have has arrived quickly and is of very good quality.”

Helpful Report

Posted 4 years ago

“I am very pleased with the wool which I have received. It knits up well and has structure, Excellent service.”

Helpful Report

Posted 4 years ago

“Perfect very happy and will be using the wool factory again wool is the best I’ve knitted with thank you”

Helpful Report

Posted 4 years ago

“Brilliant lovely wool very pleased shall buy again thank you pat.”

Helpful Report

Posted 4 years ago

“Bought from wool factory for some time now never been disappointed great service all round 🥰”

The Wool Factory Ltd 5 star review on 5th November 2021

Helpful Report

Posted 4 years ago

“Good quality and it crochets up nice and smooth on the hook. Even texture throughout”

Helpful Report

Posted 4 years ago

“Delivery of wool was very quick I shall carry in using you very pleased”

Helpful Report

Posted 4 years ago

“It arrived very quickly and colour true to sample on line thank you”

Helpful Report

Posted 4 years ago

“Good quality yarn, reasonably priced, well packed and delivered in good time. The only company from which I purchase knitting requisites, and don't even have to leave my home to do so!”

Helpful Report

Posted 4 years ago

“Very happy with the wool I ordered and the delivery service. I would definitely recommend this company and will certainly be using The Wool Factory again .”

Helpful Report

Posted 4 years ago

“Had what I was looking for, affordable,good quality, good price”

The Wool Factory Ltd 5 star review on 4th November 2021

Helpful Report

Posted 4 years ago

“I have used the Wool Factory several times and I can’t fault the quality of the wool, the speedy delivery . I would not buy my yarn any where else!”

Helpful Report

Posted 4 years ago

“Brilliant service and when I had to return items it was so easy. Will definitely be ordering again. Thank you.”

Helpful Report

Posted 4 years ago

“Absolutely gorgeous colours that I am attempting not to use myself, as my order is meant as a gift for my crocheting sister. Very fast turnaround of the order too. Many thanks. Fiona”

Helpful Report

Posted 4 years ago

“This is my first time using the Wool Factory. I was very pleased with the delivery - plus minimal wrapping, which is good as we have been overloaded with cardboard! The yarns and pattern look good, and we’re just as described. I haven’t used them yet as I am just finishing off a current knit. Don’t anticipate any issues. Will use the Wool Factory again, thank you”

Helpful Report

Posted 4 years ago

“Prompt delivery and quickly responsive to enquiries”

The Wool Factory Ltd 5 star review on 3rd November 2021

Helpful Report

Posted 4 years ago

“all very good quick p&p great offers”

Helpful Report

Posted 4 years ago

“Since receiving the order I have been able to use the purple yarn to knit a sweater to fit a child aged 3 who needs a Size 10! Took 300gm, the pattern stated 400gm of dk.”

Helpful Report

Posted 4 years ago

“As always great service and choice of wools and patters. I don’t know how I would have managed without The Wool Factory over the past 18 months. Well done.”

Helpful Report

Posted 4 years ago

“Very soft and good quality. Knits up nicely”

Helpful Report

Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,193 reviews