The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always very happy with the wool I purchase from the Wool Factory.”

Helpful Report

Posted 4 years ago

“have had great and quick service from this company. no problems at all”

Helpful Report

Posted 4 years ago

“The order arrived very quickly in good condition. The wool is exactly as described and the colours are true to the pictures shown.”

Helpful Report

Posted 4 years ago

“Excellent value and package soon arrived.”

Helpful Report

Posted 4 years ago

“Excellent Service. Prices are very good and a highly recommended website to buy from.”

Helpful Report

Posted 4 years ago

“Very happy with wool but because of brevity it cost 10 euros for import duty thank you”

Helpful Report

Posted 4 years ago

“Love going in the shop it’s great and a very efficient and friendly staff nothing is too much trouble. A great choice of wool could spend ages just looking. Also fast and efficient delivery’s if you don’t have the time to visit.”

Helpful Report

Posted 4 years ago

“Easy ordering system, super delivery service and beautiful wool, will use again thank you”

Helpful Report

Posted 4 years ago

“Prompt delivery”

Helpful Report

Posted 4 years ago

“I received my order very quickly and was delighted with the contents. The yarn I ordered was packed very securely and I was extremely pleased with the quality of the yarn. I did order a couple of named brands, so I was fairly sure of the quality of those, however I also ordered some skeins of wool which were a brand that I was unfamiliar with, namely Araucania (although many people may know the brand). I can honestly say I am absolutely thrilled with this yarn. The colour blends are amazing and they are so soft and, once again, very true to the pictures shown. I would definitely recommend this company. Kx”

Helpful Report

Posted 4 years ago

“My order was shipped very quickly and the product was just what I wanted. The price was also very competitive. I will use this company again Thank you.”

Helpful Report

Posted 4 years ago

“Love love love The Wool Factory, wool is always perfect and my orders are always delivered quickly, I have been to the shop once as a treat and if I didn't live so far away I would be there daily.”

Helpful Report

Posted 4 years ago

“I was pleasantly surprised with the speed and efficiency of the service I received. No problems with using the web site, and a good choice of yarns.”

Helpful Report

Posted 4 years ago

“Very friendly when u go in the shop and everything u need online”

Helpful Report

Posted 4 years ago

“The wool from The Wool Factory is always of good quality and as described. The prices are equable and the delivery system is quick and reliable. I knit sensory mitts for the Derby and Burton Hospitals Trust so can only use the cheaper wool as I fund the project myself , but thankfully the wool is good. I always buy enough at a time to get free delivery which mitigates the costs a bit.”

Helpful Report

Posted 4 years ago

“Website easy to use.Fast delivery of products and great prices.Very pleased with the service.”

Helpful Report

Posted 4 years ago

“Excellent service, many thanks”

Helpful Report

Posted 4 years ago

“Delivered quickly. Lovely wool.”

Helpful Report

Posted 4 years ago

“Just received my parcel, very quick delivery, thank you! I love the yarn and my new knitting needles, very good value as well. So much variety to choose from, I will definitely order again😊”

Helpful Report

Posted 4 years ago

“I haven’t ordered much but what I have has arrived quickly and is of very good quality.”

Helpful Report

Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews