The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Great selection of yarn and knitting accessories and fast delivery! Very good experience.”

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Posted 4 years ago

“always use this wool really good product knits up lovely”

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Posted 4 years ago

“Great value for money. Fast dispatch”

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Posted 4 years ago

“I am very satisfied with your services. Very fast shipping, everything is efficient, reliable and professional and the yarn is wonderful. It is with great pleasure that I make purchases from you and I sincerely recommend it.”

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Posted 4 years ago

“Brillant Service, decent prices and overall very good value for money”

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Posted 4 years ago

“Very good products”

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Posted 4 years ago

“Great variety of wool at a good price. Loved that I could buy my knitting needles and wool in the same site. A great service from start to finish. Will definitely use again.”

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Posted 4 years ago

“Brilliant service very quick delivery”

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Posted 4 years ago

“The wool is very good quality and the service is excellent”

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Posted 4 years ago

“Very good service and products, I will certainly be using them again.”

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Posted 4 years ago

“Excellent choice of wool, so many colours! Delivery was prompt. Defo use again. Thank you”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Great service, great prices too !”

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Posted 4 years ago

“very quick and efficient delivery of order”

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Posted 4 years ago

“I have been buying from The Wool Factory since the first lockdown and have been delighted with the service and yarns available. Consequently I was able to continue making baby blankets for our local hospital and stay sane in the process!”

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Posted 4 years ago

“This was my first purchase from The Wool Factory - I was after some yarn that I had run out of and you had it in stock, and at a good price. Excellent service, yarn was received very quickly. Super impressed, and will be returning soon!”

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Posted 4 years ago

“I love the wool from the wool factory always good quality and prompt service, plus if you have a query it’s dealt with with no fuss.”

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Posted 4 years ago

“Good service, wide selection of materials.”

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Posted 4 years ago

“Lovely wool, fast delivery,”

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Posted 4 years ago

“J'ai toujours plaisir de commander dans un pays si lointain. Je ne peux pas aller en Angleterre ,je suis veille et c'est ma façon à moi de voyager Je fais de superbe couverture pur bébé, que je donne ... au hasard à futur bébé. Ça été difficile, pour moi de formuler des achats avec vous pendant la grosse pandémie. La vie semble reprendre un peu de normalité. bonjour à vous`, Gilberte Gélinas”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews