The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good selection of yarns, easy to negotiate web site and quick to dispatch my order Competitive prices too”

Helpful Report

Posted 4 years ago

“I use this site regularly for all my wool I need for crocheting. Very quick delivery”

Helpful Report

Posted 4 years ago

“Very happy with the service I received from the Wool Factory. Pleased with the prompt delivery and the shade and good price if the wool I ordered. Currently knitting it up, so the quality is still in the testing!”

Helpful Report

Posted 4 years ago

“Very fast service.”

Helpful Report

Posted 4 years ago

“Good choice of wools, colours and type. Fast an efficient service. Loved the results.”

The Wool Factory Ltd 5 star review on 23rd November 2021

Helpful Report

Posted 4 years ago

“Wonderful choice of wools. Sfaff always very helpful.”

Helpful Report

Posted 4 years ago

“Brilliant price, lovely soft wool and fast delivery. Haven't started knitting with it yet but looks great quality. Will use this supplier again. Thank you”

Helpful Report

Posted 4 years ago

“I am new to knitting, so ordering was guesswork - but am very pleased: the wool and the needles are exactly what I hoped for, and I am slowly acquiring the skill to knit socks. Thank you Wool Factory; that was excellent service.”

Helpful Report

Posted 4 years ago

“Have been purchasing my wool from you since we had to go in lockdown, I love the 500 gram ball of wool,as found it goes a long way ,delivery is very good 👍 most satisfied”

Helpful Report

Posted 4 years ago

“Excellent product and service”

Helpful Report

Posted 4 years ago

“Good choice of colours, reasonable priced and wool arrived quickly. Very happy with purchase”

Helpful Report

Posted 4 years ago

“I find the photos far too close to gauge the size of the wool and size of ball, you could do with zooming out to give perspective would help as all your wool looks the same Also, unless I can't see and mobile phone optimised option, all the print renders too small on a mobile phone to read easily.”

Helpful Report

Posted 4 years ago

“Excellent value for money and very fast delivery.”

Helpful Report

Posted 4 years ago

“ordered twice now and very happy with both orders. Affordable and good quality, lots of colours to choose from.”

Helpful Report

Posted 4 years ago

“Excellent Range of products, easy to order and above average delivery service”

Helpful Report

Posted 4 years ago

“Excellent fast service great quality wool”

The Wool Factory Ltd 5 star review on 13th November 2021

Helpful Report

Posted 4 years ago

“My visit to the Wool Factory website showed me they had just what I wanted at a very reasonable price. The website was easy to negotiate. I ordered my yarn and it arrived promptly. The yarn I ordered is good to knit with and is turning into very attractive Christmas presents. Thank you Wool Factory”

Helpful Report

Posted 4 years ago

“This is my go-to place for wool and patterns. There is a fantastic choice of both and you can always find something to buy. Their free download patterns are excellent and I love the organza bags the wool arrives in. So useful.”

Helpful Report

Posted 4 years ago

“Some colour wool kept separating very annoying”

Helpful Report

Posted 4 years ago

“Order arrived very quickly after simple ordering process.”

Helpful Report

Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews