The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Excellent staff and excellent service”

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Posted 4 years ago

“Needed wool fast to finish a garment and your delivery was so quick! Thank you!”

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Posted 4 years ago

“Good efficient service, but, please, when will there be Arun kingfisher back in stock!”

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Posted 4 years ago

“A satisfactory service Good quality products”

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Posted 4 years ago

“This wool has a lovely texture to it. Ideal for loom knitting.”

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Posted 4 years ago

“Nice yarn, easy to handle. I didn’t like finding a knot. Feceived within the statd time.”

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Posted 4 years ago

“The website easy to use and selection of products good at reasonable prices. Delivery was prompt and it was well packaged - will certainly us.e them again”

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Posted 4 years ago

“Very pleased with Flutterby chunky baby yarn. Very soft. Knitted lovely blanket.”

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Posted 4 years ago

“Lovely wool at very competitive prices would recommend you try the wool factory”

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Posted 4 years ago

“Our crotchet hook set was delivered on time , was well packaged and looks exactly as on your website. It has been bought as a birthday gift for our daughter on the 19th Nov so although the quality appears very good I cannot comment on how good they are to work with.”

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Posted 4 years ago

“Excellent Service. Very pleased. Will use you again. Thank you”

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Posted 4 years ago

“Wool is very good quality and quick delivery as well”

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Posted 4 years ago

“Excellent service n delivery was very quick will order again very soo”

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Posted 4 years ago

“This wool is very nice smooth wool and very cheap”

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Posted 4 years ago

“I ordered several assorted balls of Woolcraft baby care DK, the ordering and payment process was very easy. Quick and well wrapped delivery.”

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Posted 4 years ago

“An excellent yarn shop which I highly recommend. Excellent selection of yarn coupled with very fair prices. Delivery times are very speedy. Cannot recommend the Wool Factory enough!!!”

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Posted 4 years ago

“Lovely wool. Great prices”

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Posted 4 years ago

“Wool very good quality , always arrives on time ,”

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Posted 4 years ago

“Arrived quickly,colour as stated.”

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Posted 4 years ago

“Excellent service. And good range of yarns”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews