The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Excellent service and excellent product”

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Posted 3 years ago

“Easy to order, arrived as promised - and just what I wanted though have yet to start knitting!”

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Posted 3 years ago

“Very happy with my purchase”

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Posted 3 years ago

“I love buying fron you as always good value and good service”

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Posted 3 years ago

“Thank you so much,. My order was dealt with in a really professional manner and arrived very quickly. The yarn is very good quality and I am in the process of crocheting it in to a very beautiful patterned top.”

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Posted 3 years ago

“It's my first time ordering from the Wool Factory. No co.plaints as customer service was first class. The quality of the Wool is amazing.”

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Posted 3 years ago

“Excellent”

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Posted 3 years ago

“Once again very pleased with my purchase.From placing my order to receiving.1st class very quick and wonderful updates. Number 1 for me.”

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Posted 3 years ago

“Great service. Beautiful packed, very reasonable pricing. I will be back for more 5*”

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Posted 3 years ago

“The service is excellent and my choice of products is very good couldn’t be happier and will be using again”

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Posted 3 years ago

“I had a query about the wool I wanted so telephoned them and they were really good and solved the problem I had. I ordered wool and was delivered quickly well packed. Wool really good .”

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Posted 3 years ago

“Arrived quickly , well packaged , will definitely buy from this company again”

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Posted 3 years ago

“Lovely wool, great customer service, always willing to help. Excellent prices. Highly recommend them.”

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Posted 3 years ago

“Very reasonable prices and great quality yarn. Delivery was faultless and very quick. I highly recommend buying from The Wool Factory.”

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Posted 3 years ago

“Very happy with my yarn. Arrived early and packaged nicely. I have bought yarn from here before and will definitely buy again. Thanks”

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Posted 3 years ago

“All orders arrived in good time and were exactly as described. Will order again soon.”

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Posted 3 years ago

“Excellent service would recommend this company”

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Posted 3 years ago

“Lovely wool which knits up beautifully, staff very friendly and helpful 😀”

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Posted 3 years ago

“Got my second order today.... Service is exceptional and the web site exudes happiness. Thus I found my happy place 😊 Off to start using my new delivery... I cant recommend the Wool Factory highly enough.. try it 👍🏼👍🏼👌🏼”

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Posted 3 years ago

“The products I bought were of good quality and excellent value, delivery was quick and the service exceptional. Would highly recommend. Thankyou”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews