The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Excellent service . Quality yarns and an abundance of choice delivered efficiently to my door .”

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Posted 3 years ago

“Their service is brilliant. Quick delivery, low prices and the yarn is lovely.”

The Wool Factory Ltd 5 star review on 17th August 2022

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Posted 3 years ago

“Excellent service from ordering to delivery”

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Posted 3 years ago

“I love your wool, having used you before. Your service is excellent and the quality too. I am making a blanket which get admired by everyone. I also get a lot of pleasure crotching in my spare time. Thanks very much. Lynda Walker.”

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Posted 3 years ago

“I would like to say the products I have recieved from the wool factory are perfect for the projects that I am working on. The timing and delivery are always on time. The staff are extremely friendly and efficient.”

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Posted 3 years ago

“Would recommend wool factory to my friends❤️”

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Posted 3 years ago

“I haven't used the chunky grey yarn yet as I'm waiting for the black to come in stock as its for the same project, but its so soft and squishy”

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Posted 3 years ago

“Love the wool”

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Posted 3 years ago

“Fantastic service and products”

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Posted 3 years ago

“Very good service one of my orders did not arrive it was replaced free of change”

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Posted 3 years ago

“My wool was delivered quickly and I found it was very good quality.”

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Posted 3 years ago

“Yarn delivered promptly and well packaged. Have had 3 deliveries and delighted with the quality and true colours of the yarn. Used the yarn for crochet projects. Out of stock items were timely communicated when back in stock. 1 x item size wrong ly received and issue dealt with immediately. Would definitely recommend this company.”

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Posted 3 years ago

“Very good service. Very happy customer”

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Posted 3 years ago

“Great colours true likeness great quality wool at a great price too and super fast delivery. Definitely order again... 😁”

The Wool Factory Ltd 5 star review on 15th August 2022

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Posted 3 years ago

“Great prices and quick delivery”

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Posted 3 years ago

“I wish I could tell everyone how great the wool factory is and the staff. I realise prices have gone up everywhere but you still cant beat the prices the selection the staff the service and quality of the wool factory.”

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Posted 3 years ago

“First time of using and definitely will be again”

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Posted 3 years ago

“Good service and punctual delivery well done”

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Posted 3 years ago

“Excellent service and very helpful chasing up out of stock orders for me when I ran out of wool highly recommended many thanks”

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Posted 3 years ago

“The Wool Factory is where I always turn for all my wool and patterns. I find the prices fair, the selection huge and the service second to none. I don’t need to go anywhere else for what I need as I get it all in one store.”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews