The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Excellent quality and price I I'll be using the wool factory for all my wool in future”

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Posted 3 years ago

“Great, came when you said it would, good quality and lovely lemon colour. Well done you Sorry could not get a picture of matinée jacket on here because it doesn't seem to take but that could be me not technical enough ha ha xx”

The Wool Factory Ltd 5 star review on 22nd August 2022

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Posted 3 years ago

“thank you i order it and in 3 days i receive it great service”

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Posted 3 years ago

“I always feel at home in this shop, such friendly staff and always willing to help. So much much yarn I'm spoilt for choice every time I visit!”

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Posted 3 years ago

“Who wouldn’t like to be let lose in a sweet shop, well that’s how I feel in this brilliant wool shop, the variety is fantastic and the staff are lovely, nothing is too much trouble. I used the click & collect service for the first time and that went very smoothly. Well worth a visit!!”

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Posted 3 years ago

“Prompt notice on delay, quick delivery.”

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Posted 3 years ago

“Excellent service. So quickly dispatched. Lovely wool. Thank you”

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Posted 3 years ago

“Very happy with the wool and very efficient delivery.”

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Posted 3 years ago

“Quick service. Love the wool I’ve brought 🙂”

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Posted 3 years ago

“Super quick service, pattern arrived in pristine condition. Thank you.”

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Posted 3 years ago

“Pleased with wool knits up lovely”

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Posted 3 years ago

“Really great nice people good yarn at good prices”

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Posted 3 years ago

“Like the way it was packed and nice wool”

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Posted 3 years ago

“Love the Wool Factory. I enjoy walking round exploring all the nooks and crannies and when I can’t get in personally I order online and that service is excellent as well. The staff are helpful and friendly - really what’s not to like?”

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Posted 3 years ago

“Super website, great offers, fantastic value! Delivery is quick too.”

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Posted 3 years ago

“Reasonable choice of colours and the Aran wool (my favourite) is so good to work with. When the wool is on offer it’s too good to pass up.”

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Posted 3 years ago

“I have ordered twice from the wool factory and I am very happy with the wool and how quick it's been delivered”

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Posted 3 years ago

“Excellent service,prompt delivery,always pleased with the quality of the wool I receive.”

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Posted 3 years ago

“The service with you has been super thank you.ive yet to start knitting with the baby wool but I know I'm going to enjoy using it. Thank you again and yes I will be using you again. Xx”

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Posted 3 years ago

“Very impressed with after sales service. A couple of problems were dealt with efficiently. Both people I spoke with were very friendly and pleasant and easy to talk to. The products I ordered were good quality and I'm looking forward to making some good things. Thank you.”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews