The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,199 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,199 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good choice of fabrics and easy to use website. Fast delivery of quality products. Thank you”

Helpful Report

Posted 1 year ago

“It worked perfect to order also outside UK. I live in Sweden and got my parcel within a weekend. God service!”

Helpful Report

Posted 2 years ago

“The Wool Factory provide a brilliant service and obviously take pride in their work and commitment to customer care. The wool is high quality and affordable for various projects. If you can't find what your'e looking for you don't know what you want !”

Helpful Report

Posted 2 years ago

“Best wool company around! Excellent customer service, David is so friendly and helpful and I love the email you get when you place an order telling us what everyone is doing to get our orders out, its funny and feels very personal too. And being in N Ireland, my order is with my in a few days. Keep up the great work guys x”

Helpful Report

Posted 2 years ago

“Great communication, especially the order acknowledgement, probably the best one from any company I've ordered from. Very funny and makes it very personal to the buyer. Oh and the DK wool was very good as well”

Helpful Report

Posted 2 years ago

“Excellent friendly service and good value. I will definitely recommend the Wool Factory to family and friends. (Loved the wooly sheep on the delivery pack! Nice touch). Many thanks”

Helpful Report

Posted 2 years ago

“I have been really pleased with all the wool I have ordered from you, delivered on time, well packaged and really good value.”

The Wool Factory Ltd 5 star review on 20th September 2024

Helpful Report

Posted 2 years ago

“i have been a customer of the Wool factory for over 2 years now. Having searched many online wool sites, the Wool Factory consistently provides quality wool at value for money prices. i am amazed at being able to buy double knit 100grm balls for as little as £1.00 and branded leaders cheaper than elsewhere. Delivery is hassle free - whats not to like? in fact i have become a wool hoarder and I am now a member of wool hoarders anonymous”

Helpful Report

Posted 2 years ago

“I think that your wool is great value for money and it’s so easy to knit with you will definitely be getting more orders from me”

Helpful Report

Posted 2 years ago

“Excellent prices, products and service.”

Helpful Report

Posted 2 years ago

“This is one of the easiest websites to navigate around I have come across. There's lots of choice and amazing colours. Very efficient, quick delivery and well packaged. Love the wee emails confirming your order.”

Helpful Report

Posted 2 years ago

“Good website. Easy to navigate and find what you are looking for. Good selection of colours of baby wool that I was looking for. Good service with deliveries and good communication regarding delivery and purchase.”

Helpful Report

Posted 2 years ago

“Really really happy I've found the wool factory, excellent product, very quick postage, extremely good value for money. And the best bit is it's in the UK and a family run business”

Helpful Report

Posted 2 years ago

“Very friendly staff wool reasonable priced. We have used the wool factory many times. We collect ourselves as it is just up the road from where we live. We put an order in and was ready to collect within a couple of hours. Will be using again.”

Helpful Report

Posted 2 years ago

“I made my first order a couple of weeks ago and asked for DK instead of Super Chunky. The way my mistake was handled and corrected is second to none. My new order placed on 11 September is due for delivery on 13 September. How quick is that! There are still companies out there who believe in good customer service and The Wool Factory is one of them”

Helpful Report

Posted 2 years ago

“Absolutely gorgeous wool and accessories Received my 1st order today 11 November and placed a 2nd order shall be making some lovely hats and baby blankets and for refugees and elderly shall be back to order some more amazing wool shall be using my New knitting needles I purchased from you guys keep up the great work and speedy delivery gotta get jiggling with my wool along with a cuppa music and to start some xmas knits ..”

Helpful Report

Posted 2 years ago

“Great selection of wool, I ordered my wool and it was delivered within 2-3 days of ordering, very well packaged. Thank you to The Wool Factory, for a very prompt service, the wool is great quality.”

Helpful Report

Posted 2 years ago

“I love everything about the Wool Factory - the on-line shopping, the products, the shop and most of all the staff, who are friendly and so helpful”

Helpful Report

Posted 2 years ago

“My order arrived quickly. Got various yarns to knit small teddies. All the yarn so far is a good quality and the wool factory had a great range of colours at very reasonable prices.”

Helpful Report

Posted 2 years ago

“I really like your sales conformation email, I found it to be humorous and a refreshing change. The products arrives when you say it will and according to my granddaughter who the products are for, they're fantastic grandad, so I'm pleased with the whole experience, keep up the good work. Kind regards Mr John Stallwood”

Helpful Report

Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,199 reviews