The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,178 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,178 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order arrived quickly. Got various yarns to knit small teddies. All the yarn so far is a good quality and the wool factory had a great range of colours at very reasonable prices.”

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Posted 1 year ago

“I really like your sales conformation email, I found it to be humorous and a refreshing change. The products arrives when you say it will and according to my granddaughter who the products are for, they're fantastic grandad, so I'm pleased with the whole experience, keep up the good work. Kind regards Mr John Stallwood”

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Posted 1 year ago

“Fantastic choice of yarn at a great price and prompt delivery”

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Posted 1 year ago

“Very good service and yarn was perfect . Thanks for the speedy delivery”

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Posted 1 year ago

“Brilliant choice of wool, and an excellent service from all the staff. Keep up the good work👍👍”

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Posted 1 year ago

“Always beautifully packed items.”

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Posted 1 year ago

“Excellent service and all very helpful. A bonus I love all their wool..”

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Posted 1 year ago

“Frequently buy from wool factory. Fast service love receiving my squishy mail. Great choice plenty of different yarns and volours”

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Posted 1 year ago

“I purchased wool and patterns from you last week very happy with them.This is the first order I havehadwith The Wool Factory very pleased with the service.I will be using you again Thank you.”

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Posted 1 year ago

“Great selection, especially Woolcraft-new fashion dk. Have used this yarn previously off this com., I am an ardent crocheter, have been crocheting over 50 years, and have used many many brands, find this the very best to handle to crochet and tension. Colours are great.! From an eighty year old. Carol.”

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Posted 1 year ago

“I'm very happy with my order. The quality of the wool is really good. Would order again from the wool factory.”

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Posted 1 year ago

“very nice merino wool arrived before delivery stated”

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Posted 1 year ago

“You can see what items are in stock and how many. Once you place your order you receive an email to confirm your order and then another one to let you know your parcel is on its way.”

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Posted 1 year ago

“Every thing ordered has been excellent and delivery is very quick. Thankyou.”

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Posted 1 year ago

“Very pleased with the wool I received to make my granddaughter a pepper pig jumper she is delighted with it will be ordering again soon”

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Posted 1 year ago

“Love Wool Factory. Great yarns, great colours & even better sales. So easy to order online. Delivery is quick. Recommend Wool Factory for all you knitting friends out there.”

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Posted 1 year ago

“A good company to deal with. Good prices for wool and good quick service.”

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Posted 1 year ago

“Very happy with the service delivered quickly and as expected thankyou”

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Posted 1 year ago

“Great service wool arrived on time packaged well”

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Posted 1 year ago

“All yarns ordered have been of good quality. Delivery is super fast. I would recommend The Wool Factory to my friends. Always had an excellent service.”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 9,178 reviews