The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,178 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,178 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service & reasonable prices. Orders are dispatched quickly.”

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Posted 1 year ago

“So glad I found this shop online....their deals on wool is fantastic, and the selection is brilliant and at very competitive prices. I have bought so much wool from them I now have enough to keep me going all winter lol Thank you so much.”

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Posted 1 year ago

“Friendly efficient service. Quality products at competitive prices”

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Posted 1 year ago

“The team at TWF are exceptional, going out of their way to help you, all orders are packed & sent out quickly as well as click & collect orders, I would recommend to any knitter to look in their web page or visit their shop 😀😀”

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Posted 1 year ago

“A lovely selection of wool and extremely helpful and polite staff. Postage was also quick. Thank you.”

The Wool Factory Ltd 5 star review on 29th August 2024

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Posted 1 year ago

“Woòl is excellent quality. I knit 7 jumpers a year for the grandkids & this is my go to supplier. I am never disappointed. Delivery is prompt too. The staff are also very helpful & friendly. I ordered too few balls at one time & although it was out of stock they managed to get some more for me. Highly recommended.”

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Posted 1 year ago

“Got the colour I needed in code number”

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Posted 1 year ago

“I've used this company over so many others for years and I'm never disappointed excellent prices excellent sales 👏”

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Posted 1 year ago

“Lovely wool, nice and sift with a large variety of colours. It is a shame I don't live local as postage, even tho is really quick puts the price up.”

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Posted 1 year ago

“I placed an order & made a mistake which was soon rectified swiftly by yourselves. The wool I ordered was just what I wanted & I am very pleased with the quality. Was a perfect bargain. So thanks everyone at The Wool Factory. The photo below is of past knitting items for premature babies charity.”

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Posted 1 year ago

“Very happy with my recent purchases. Very competitively priced and thr quality is really good. Once my current projects are completed I will be placing another order”

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Posted 1 year ago

“I usually use The Wool Factory as their goods are amazing and the delivery is first class (I use Evri). The wool is lovely to use and I absolute love the organza bags it is packed into. This is actually the deciding factor when trying to buy wool. They always have what I need. Never had any problems.”

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Posted 1 year ago

“Great company with plenty of choices of wool. Quick delivery”

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Posted 1 year ago

“Very quick and efficient service with good value wool would highly recommend”

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Posted 1 year ago

“Nicw wool . Good service . Thank you.”

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Posted 1 year ago

“Good quality great value wool. Recommend them online or in store but warning if you go to the store there is so much there you will need a lorry to get home!. All assessories sold in store too.”

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Posted 1 year ago

“I am more than happy with any orders I have placed and delivery was very prompt”

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Posted 1 year ago

“Great bunch of people with a wide stock of wool for everyone's taste..Very reasonable priced and always with a smile”

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Posted 1 year ago

“I always get my wool for knitting and crocheting from TWF reliable deliveries and competitive prices nowhere better thank you guys”

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Posted 1 year ago

“I love all my products I buy from you getting ready for to order again soon delivery very quick”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 9,178 reviews