The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,178 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,178 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely amazing service, this is the first time I have used your company, I bought some white double knitting yarn and a black yarn that I think was cotton and on the sale at £1.15 a ball, what a bargain, it goes further than 100g of ordinary knitting yarn, thank you so much for an amazing service, the order was delivered within 2 days, will certainly use again”

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Posted 11 months ago

“Vert good service and was very quick sending it to me thank you”

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Posted 11 months ago

“Good choice of fabrics and easy to use website. Fast delivery of quality products. Thank you”

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Posted 11 months ago

“It worked perfect to order also outside UK. I live in Sweden and got my parcel within a weekend. God service!”

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Posted 1 year ago

“The Wool Factory provide a brilliant service and obviously take pride in their work and commitment to customer care. The wool is high quality and affordable for various projects. If you can't find what your'e looking for you don't know what you want !”

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Posted 1 year ago

“Best wool company around! Excellent customer service, David is so friendly and helpful and I love the email you get when you place an order telling us what everyone is doing to get our orders out, its funny and feels very personal too. And being in N Ireland, my order is with my in a few days. Keep up the great work guys x”

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Posted 1 year ago

“Great communication, especially the order acknowledgement, probably the best one from any company I've ordered from. Very funny and makes it very personal to the buyer. Oh and the DK wool was very good as well”

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Posted 1 year ago

“Excellent friendly service and good value. I will definitely recommend the Wool Factory to family and friends. (Loved the wooly sheep on the delivery pack! Nice touch). Many thanks”

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Posted 1 year ago

“I have been really pleased with all the wool I have ordered from you, delivered on time, well packaged and really good value.”

The Wool Factory Ltd 5 star review on 20th September 2024

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Posted 1 year ago

“i have been a customer of the Wool factory for over 2 years now. Having searched many online wool sites, the Wool Factory consistently provides quality wool at value for money prices. i am amazed at being able to buy double knit 100grm balls for as little as £1.00 and branded leaders cheaper than elsewhere. Delivery is hassle free - whats not to like? in fact i have become a wool hoarder and I am now a member of wool hoarders anonymous”

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Posted 1 year ago

“I think that your wool is great value for money and it’s so easy to knit with you will definitely be getting more orders from me”

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Posted 1 year ago

“Excellent prices, products and service.”

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Posted 1 year ago

“This is one of the easiest websites to navigate around I have come across. There's lots of choice and amazing colours. Very efficient, quick delivery and well packaged. Love the wee emails confirming your order.”

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Posted 1 year ago

“Good website. Easy to navigate and find what you are looking for. Good selection of colours of baby wool that I was looking for. Good service with deliveries and good communication regarding delivery and purchase.”

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Posted 1 year ago

“Really really happy I've found the wool factory, excellent product, very quick postage, extremely good value for money. And the best bit is it's in the UK and a family run business”

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Posted 1 year ago

“Very friendly staff wool reasonable priced. We have used the wool factory many times. We collect ourselves as it is just up the road from where we live. We put an order in and was ready to collect within a couple of hours. Will be using again.”

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Posted 1 year ago

“I made my first order a couple of weeks ago and asked for DK instead of Super Chunky. The way my mistake was handled and corrected is second to none. My new order placed on 11 September is due for delivery on 13 September. How quick is that! There are still companies out there who believe in good customer service and The Wool Factory is one of them”

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Posted 1 year ago

“Absolutely gorgeous wool and accessories Received my 1st order today 11 November and placed a 2nd order shall be making some lovely hats and baby blankets and for refugees and elderly shall be back to order some more amazing wool shall be using my New knitting needles I purchased from you guys keep up the great work and speedy delivery gotta get jiggling with my wool along with a cuppa music and to start some xmas knits ..”

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Posted 1 year ago

“Great selection of wool, I ordered my wool and it was delivered within 2-3 days of ordering, very well packaged. Thank you to The Wool Factory, for a very prompt service, the wool is great quality.”

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Posted 1 year ago

“I love everything about the Wool Factory - the on-line shopping, the products, the shop and most of all the staff, who are friendly and so helpful”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 9,178 reviews