The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm extremely happy I've found this company. My orders always arrive very quickly. The prices are very good. The quality of the wool I've purchased is excellent. I'm delighted this is a family run business in the UK. I would thoroughly recommend the wool factory.”

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Posted 1 year ago

“Fantastic choice, value for money, speedy service.”

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Posted 1 year ago

“I highly recommend The Wool Factory, their customer service is excellent and their yarns are amazing value for money. LS Buckinghamshire.”

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Posted 1 year ago

“I was trying to match some wool. A vert helpful lady found the exact dye lot, and it ewas despatched very quickly. It saved a great deal of anxiety!”

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Posted 1 year ago

“Always great service. Friendly staff. Even technical man very helpful to me. Appreciated”

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Posted 1 year ago

“Love your wool..and always quick delivery..would definitely recommend.”

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Posted 1 year ago

“Good value. Excellent service”

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Posted 1 year ago

“I'm very satisfied with my last order and will be ordering again, I was disappointed it didn't arrive in the lovely bag my first order arrived in, I placed my order on a Saturday paying for next day delivery this you confirmed I waited in all day Sunday for my order, on Monday I text you to be told there was no delivery on Sundays my order arrived on the Tuesday, I felt I'd been mislead a bit especially paying for next day delivery”

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Posted 1 year ago

“Easy to order, quickly dealt with and the wool is a pleasure to work with.”

The Wool Factory Ltd 5 star review on 2nd October 2024

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Posted 1 year ago

“Delivered on time, well packaged. Will buy again x”

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Posted 1 year ago

“Brilliant yarn at fantastic price...excellent packaging too. My 1st order, but certainly not going to be my last!”

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Posted 1 year ago

“This was the 1st time I'd used The Wool Factory & I was impressed by their excellent fast & efficient service. Great range of products at a good price. I'll be shopping here again”

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Posted 1 year ago

“Absolutely amazing service, this is the first time I have used your company, I bought some white double knitting yarn and a black yarn that I think was cotton and on the sale at £1.15 a ball, what a bargain, it goes further than 100g of ordinary knitting yarn, thank you so much for an amazing service, the order was delivered within 2 days, will certainly use again”

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Posted 1 year ago

“Vert good service and was very quick sending it to me thank you”

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Posted 1 year ago

“Good choice of fabrics and easy to use website. Fast delivery of quality products. Thank you”

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Posted 1 year ago

“It worked perfect to order also outside UK. I live in Sweden and got my parcel within a weekend. God service!”

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Posted 1 year ago

“The Wool Factory provide a brilliant service and obviously take pride in their work and commitment to customer care. The wool is high quality and affordable for various projects. If you can't find what your'e looking for you don't know what you want !”

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Posted 1 year ago

“Best wool company around! Excellent customer service, David is so friendly and helpful and I love the email you get when you place an order telling us what everyone is doing to get our orders out, its funny and feels very personal too. And being in N Ireland, my order is with my in a few days. Keep up the great work guys x”

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Posted 1 year ago

“Great communication, especially the order acknowledgement, probably the best one from any company I've ordered from. Very funny and makes it very personal to the buyer. Oh and the DK wool was very good as well”

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Posted 1 year ago

“Excellent friendly service and good value. I will definitely recommend the Wool Factory to family and friends. (Loved the wooly sheep on the delivery pack! Nice touch). Many thanks”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews