The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,114 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,114 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 9th July 2025

672

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always a great range of choices at fantastic prices. Excellent service, and the order confirmation e-mail always makes me smile. Consistently a great shopping experience.”

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Posted 11 months ago

“First time I have order from wool factory.I was very happy with my order,as I do a lot of knitting for Arthur Rank so the wool has to be right. Thank you .I have ordered again . Mrs Donnelly”

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Posted 11 months ago

“Very easy to deal with, after a disappointment of not so white wool, I received the whitest I’ve ever used, will use again.”

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Posted 11 months ago

“Lovely wool and fabric prices. Akways buy my wool here.”

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Posted 11 months ago

“Great friendly team great wool and great delivery service , love there communication”

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Posted 11 months ago

“Such good service. The wool arrived very quickly. It was such good value. Will use this company again, very pleased .”

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Posted 11 months ago

“My purchase was processed and delivered promptly. I have no complaints.”

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Posted 11 months ago

“Good quality wool great range of patterns at affordable prices”

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Posted 11 months ago

“Arrived promptly and well packaged. The colours are true to the website. I haven't started knitting with it just yet.”

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Posted 11 months ago

“Best place to get any wool ,all great quality”

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Posted 11 months ago

“Quick and efficient service. My order was processed quickly and arrived ahead of the timescale given.”

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Posted 11 months ago

“Excellent service, lovely yarns in great colours”

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Posted 11 months ago

“Bought 36 100g balls of woolcraft New Fashion Dk and it is crocheting up brilliantly, lovely and soft as well, so pleased and would highly recommend it .”

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Posted 11 months ago

“It was easy to order, and a very quick delivery.lots of colour choice, and good quality wool, will definitely order again.”

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Posted 11 months ago

“Excellent communication, delivery as stated and good prices (and I loved the delivery bag covered in sheep!!)”

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Posted 11 months ago

“Fantastic choice of wool. Amazing service!”

The Wool Factory Ltd 5 star review on 20th July 2024

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Posted 11 months ago

“I had to ring to place my order this time, very nice man David was exceptionally helpfully received my package 2 days later. Great as always”

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Posted 11 months ago

“Great company service. Quick delivery and excellent choice of wool.”

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Posted 11 months ago

“Very good prices and super quick delivery. Customer service are very good too. Always use them for my wool supply. Excellent service”

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Posted 11 months ago

“I’m very happy with all the wool I received, can’t wait to order some more”

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Posted 11 months ago

The Wool Factory Ltd is rated 4.9 based on 9,114 reviews