The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,176 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,176 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've ordered from The Wool Factory web site many times. The site is easy to navigate and order from. Everything I've ordered is good quality, delivery is quick and items are well packaged. I always receive an excellent service.”

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Posted 1 month ago

“I have ordered twice from you,and have been very pleased with the wool,and a very Quick delivery service.I just need to order more next time to cover getting the wool at sale price, with adding the cost of delivery on it.highly recommend your business.Linda.”

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Posted 1 month ago

“Fantastic service, prompt and an amazing selection. Lovely organza bag as well x”

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Posted 1 month ago

“Lovely wool and speedy delivery 😊 Great altogether 😊😊”

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Posted 1 month ago

“very pleased with the service will defo use the wool factory when needing more wool thankyou Janice Taylor”

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Posted 1 month ago

“I have placed orders with you in the past and have always been very satisfied. I will continue to buying more in the not too distant future. I have always been happy with the wool, also the colours. I will be ordering again once I have used up what I have at the moment. I can always rely on your wool. Thank you.”

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Posted 1 month ago

“Very prompt delivery. Very good quality.. I am crocheting cat blankets for charity!!”

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Posted 1 month ago

“Thank you for prompt processing and delivery of order as per usual.I do lots of knitting of baby items and sell raising funds for The Royal Marsden Hospital.”

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Posted 1 month ago

“I’ve ordered online a few times now and I’m always impressed with how quick my order arrives and I like the email updates on my order. The prices are really good and there is lots of choice of brands. The Skegness shop is brilliant and the Staff so happy & helpful (even offered us a coffee). I’ve joined TWF VIP as I never have any issues with this company 😊”

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Posted 1 month ago

“I am well and truly impressed with how quick I received my package ordered it yesterday and received it today had it delivered to my mums in Norwich as I am on holiday there as I usually click and collect from akegness store”

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Posted 1 month ago

“My first time ordering wool from the warehouse, great choice, good quality and prompt service. What more can you ask for?”

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Posted 1 month ago

“As usual, my order from the Wool Factory was most satisfactory: excellent yard, good delivery, good price.”

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Posted 1 month ago

“Value for money and speedy service”

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Posted 1 month ago

“Excellent service, outstanding value, Love the wool.”

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Posted 1 month ago

“Great prices and good selection of wools and accessories.”

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Posted 1 month ago

“The service was brilliant, thank you.”

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Posted 1 month ago

“Lovely choice of wool and colors and prices are affordable you just want to buy it all highly recommend. The staff are very helpful and delivery is fast”

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Posted 1 month ago

“Wool factory always provides excellent service. Arrived quickly and well packaged thankyou”

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Posted 1 month ago

“The wool is lovely i bought it for my mums birthdsy and was delighted with it great service and quick delivery”

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Posted 1 month ago

“Fantastic service. Hassle free... delivery was quick and packaging was so nice. Highly recommend”

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Posted 1 month ago

The Wool Factory Ltd is rated 4.9 based on 9,176 reviews