The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and lovely wool and patterns.”

Helpful Report

Posted 6 years ago

“Very easy to order, which came very quickly.”

Helpful Report

Posted 6 years ago

“Very satisfied with my purchase thanks Suzanne”

Helpful Report

Posted 6 years ago

“I saw the pattern for the ice blue jumper whilst I was in hospital. When I came home I rang to order the wool in the ice blue in the pattern. It was out of stock so I left my phone number and was supposed to receive a phone call when it was available. No phone call. I rang again and again left my number, no call. I ordered on line but the ice blue was not shown so I ordered the nearest. Not quite what I wanted but I am happy with it.”

Helpful Report

Posted 6 years ago

“Good price, service and wool. What more can you ask for! Will definitely use again.”

Helpful Report

Posted 6 years ago

“The delivery was very quick and the quality was very good. The colour was slightly off but it was not drastic.”

Helpful Report

Posted 6 years ago

“Good range of wool at a reasonable prices and easy to order. Quick despatch.. recommended.”

Helpful Report

Posted 6 years ago

“This is the first time I've used them but they seem very good”

Helpful Report

Posted 6 years ago

“Very pleased with everyhing I have purchased so far. Mt only contribution is that I wish I could see the requirement of yarn needed for the patterns so that I can order my wool all in one go. I noticed some patterns do display measurement / requirment but not all.”

Helpful Report

Posted 6 years ago

“GOOD SERVICE, & QUICK DELIVERY”

Helpful Report

Posted 6 years ago

“Arrived very quickly and the quality seems good”

Helpful Report

Posted 6 years ago

“Wool arrived promptly. Already started a project 😃”

Helpful Report

Posted 6 years ago

“Quick delivery. Well packaged”

Helpful Report

Posted 6 years ago

“Quite happy with goods but will take more care as to size of butons if purchasing again. Delivery very quickly.”

Helpful Report

Posted 6 years ago

“Seems okay although I've only used them once.”

Helpful Report

Posted 6 years ago

“Very pleased with my order did'nt have to wait to long for it to arrive”

Helpful Report

Posted 6 years ago

“Quick service, very helpful.”

Helpful Report

Posted 6 years ago

“My order arrived very quickly once I had spoken to them. It was down for collection on the order form. I will still purchase wool from them.”

Helpful Report

Posted 6 years ago

“I was very pleased with the service. The wool arrived promptly and was exactly what I'd ordered.”

Helpful Report

Posted 6 years ago

“Very good communication very helpful indeed will use them again..”

Helpful Report

Posted 6 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews