The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,138 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,138 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th June 2025

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I saw the pattern for the ice blue jumper whilst I was in hospital. When I came home I rang to order the wool in the ice blue in the pattern. It was out of stock so I left my phone number and was supposed to receive a phone call when it was available. No phone call. I rang again and again left my number, no call. I ordered on line but the ice blue was not shown so I ordered the nearest. Not quite what I wanted but I am happy with it.”

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Posted 6 years ago

“Good price, service and wool. What more can you ask for! Will definitely use again.”

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Posted 6 years ago

“The delivery was very quick and the quality was very good. The colour was slightly off but it was not drastic.”

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Posted 6 years ago

“Good range of wool at a reasonable prices and easy to order. Quick despatch.. recommended.”

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Posted 6 years ago

“This is the first time I've used them but they seem very good”

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Posted 6 years ago

“Very pleased with everyhing I have purchased so far. Mt only contribution is that I wish I could see the requirement of yarn needed for the patterns so that I can order my wool all in one go. I noticed some patterns do display measurement / requirment but not all.”

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Posted 6 years ago

“GOOD SERVICE, & QUICK DELIVERY”

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Posted 6 years ago

“Arrived very quickly and the quality seems good”

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Posted 6 years ago

“Wool arrived promptly. Already started a project 😃”

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Posted 6 years ago

“Quick delivery. Well packaged”

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Posted 6 years ago

“Quite happy with goods but will take more care as to size of butons if purchasing again. Delivery very quickly.”

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Posted 6 years ago

“Seems okay although I've only used them once.”

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Posted 6 years ago

“Very pleased with my order did'nt have to wait to long for it to arrive”

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Posted 6 years ago

“Quick service, very helpful.”

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Posted 6 years ago

“My order arrived very quickly once I had spoken to them. It was down for collection on the order form. I will still purchase wool from them.”

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Posted 6 years ago

“I was very pleased with the service. The wool arrived promptly and was exactly what I'd ordered.”

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Posted 6 years ago

“Very good communication very helpful indeed will use them again..”

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Posted 6 years ago

“I was delighted to find smaller balls of 4ply wool. I am very pleased with my order. If I need any more I will keep you in mind..”

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Posted 6 years ago

“Great, prompt delivery, wool looks lovely and as advertised but not used it yet.”

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Posted 6 years ago

“Orders are dealt with promptly and the wool knits up nicely. Great value. I belong to a small knitting club and as we are mostly over the age of 70 when some saw the wool. they wanted me to get some for them as well so everyone is happy with the items received. Thanking you very much but if you have any more offers in the future, please let me know at my email address which is lloydwilliams890@btinternet.com. Thanks again”

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Posted 6 years ago

The Wool Factory Ltd is rated 4.9 based on 9,138 reviews