The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,198 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,198 reviews

Shipping & Delivery
Delivery Methods	Postal Service

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Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After the posting out of the wrong order, The Wool Factory immediately replaced and sent out the correct order. Great communication and no additional expense to me.”

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Posted 7 years ago

“Good service, deliveries could be done quicker. But in general happy customer.”

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Posted 7 years ago

“Prompt delivery packed well.”

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Posted 7 years ago

“Pattern arrived immediately. Will probably purchase more patterns this way.”

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Posted 7 years ago

“Great range of wools and quick delivery”

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Posted 7 years ago

“Unfortunately my purchase didn’t happen the wonders of the post office lost it and I Carnt find anything else at the moment that I like, I have used you a long time and on my first time on line results not good , hey ho that’s life regards Polly”

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Posted 7 years ago

“Quick delivery . Good colour and quality. Knits up well”

The Wool Factory Ltd 4 star review on 23rd November 2018

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Posted 7 years ago

“I am very impressed by the speed of my order and the quick response to my emails. Highly recommend for customer service. However I am deducting marks for the lack of a replacement wool, the product I ordered was not the required colour and you were happy to replace, unfortunately there has been no mustard wool available for over a week, a request button would definitely assist customers.”

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Posted 7 years ago

“I am a returning customer, I have ordered a few times. There wool is always lovely, never had a problem with it.”

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Posted 7 years ago

“Looks great”

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Posted 7 years ago

“Very good. Nice. And fast royal mail”

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Posted 7 years ago

“Loved the yarn and knitting up well and liked the pattern”

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Posted 7 years ago

“The wool and pattern I ordered arrived in good time and was well packaged.”

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Posted 7 years ago

“Very nice cotton/wool mixture to crochet Summer top.”

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Posted 7 years ago

“Awesome Aran 400g knitting yarn product, worth the price. Great package and delivery service.”

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Posted 7 years ago

“Pleased with my wool and price paid. However I requested they change the delivery address, they confirmed this had been done, but it still arrived to the original address.”

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Posted 7 years ago

“Wool is a great colour and arrived in great time. A had a bit of an issue using PayPal with the website which kept changing my delivery address which is why it's 4/5*. Would buy from them again!”

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Posted 7 years ago

“I am very happy with my wool order. It arrived very quickly and it is good quality.”

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Posted 7 years ago

“Good service, prompt delivery. Unfortunately disappointed with Ice black and grey ‘chunky’ - not what I would call ‘chunky’. Very difficult to crochet with. Carol Littlejohn”

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Posted 7 years ago

“Easy to order the large range of wool and very quickly delivered. Excellent service.”

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Posted 7 years ago

The Wool Factory Ltd is rated 4.9 based on 9,198 reviews