The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,139 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,139 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th June 2025

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great range of wools and quick delivery”

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Posted 6 years ago

“Unfortunately my purchase didn’t happen the wonders of the post office lost it and I Carnt find anything else at the moment that I like, I have used you a long time and on my first time on line results not good , hey ho that’s life regards Polly”

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Posted 6 years ago

“Quick delivery . Good colour and quality. Knits up well”

The Wool Factory Ltd 4 star review on 23rd November 2018

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Posted 6 years ago

“I am very impressed by the speed of my order and the quick response to my emails. Highly recommend for customer service. However I am deducting marks for the lack of a replacement wool, the product I ordered was not the required colour and you were happy to replace, unfortunately there has been no mustard wool available for over a week, a request button would definitely assist customers.”

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Posted 6 years ago

“I am a returning customer, I have ordered a few times. There wool is always lovely, never had a problem with it.”

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Posted 6 years ago

“Looks great”

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Posted 6 years ago

“Very good. Nice. And fast royal mail”

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Posted 6 years ago

“Loved the yarn and knitting up well and liked the pattern”

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Posted 6 years ago

“The wool and pattern I ordered arrived in good time and was well packaged.”

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Posted 6 years ago

“Very nice cotton/wool mixture to crochet Summer top.”

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Posted 6 years ago

“Awesome Aran 400g knitting yarn product, worth the price. Great package and delivery service.”

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Posted 6 years ago

“Pleased with my wool and price paid. However I requested they change the delivery address, they confirmed this had been done, but it still arrived to the original address.”

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Posted 6 years ago

“Wool is a great colour and arrived in great time. A had a bit of an issue using PayPal with the website which kept changing my delivery address which is why it's 4/5*. Would buy from them again!”

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Posted 6 years ago

“I am very happy with my wool order. It arrived very quickly and it is good quality.”

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Posted 6 years ago

“Good service, prompt delivery. Unfortunately disappointed with Ice black and grey ‘chunky’ - not what I would call ‘chunky’. Very difficult to crochet with. Carol Littlejohn”

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Posted 6 years ago

“Easy to order the large range of wool and very quickly delivered. Excellent service.”

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Posted 6 years ago

“very new to this company but, no problems with my order, fast and reasonably priced hence 4 stars. will use again.”

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Posted 6 years ago

“Previous orders arrived within 2 days but still waiting for recent order to be delivered day 3.”

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Posted 6 years ago

The Wool Factory Ltd is rated 4.9 based on 9,139 reviews