Login
Start Free Trial Are you a business? Click Here

The Wool Factory Ltd Reviews

4.9 Rating 9,139 Reviews
97 %
of reviewers recommend The Wool Factory Ltd
4.9
Based on 9,139 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read The Wool Factory Ltd Reviews
Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Great range of wools and quick delivery
Helpful Report
Posted 6 years ago
Unfortunately my purchase didn’t happen the wonders of the post office lost it and I Carnt find anything else at the moment that I like, I have used you a long time and on my first time on line results not good , hey ho that’s life regards Polly
Helpful Report
Posted 6 years ago
Quick delivery . Good colour and quality. Knits up well
The Wool Factory Ltd 4 star review on 23rd November 2018
Helpful Report
Posted 6 years ago
I am very impressed by the speed of my order and the quick response to my emails. Highly recommend for customer service. However I am deducting marks for the lack of a replacement wool, the product I ordered was not the required colour and you were happy to replace, unfortunately there has been no mustard wool available for over a week, a request button would definitely assist customers.
Helpful Report
Posted 6 years ago
I am a returning customer, I have ordered a few times. There wool is always lovely, never had a problem with it.
Helpful Report
Posted 6 years ago
Looks great
Helpful Report
Posted 6 years ago
Very good. Nice. And fast royal mail
Helpful Report
Posted 6 years ago
Loved the yarn and knitting up well and liked the pattern
Helpful Report
Posted 6 years ago
The wool and pattern I ordered arrived in good time and was well packaged.
Helpful Report
Posted 6 years ago
Very nice cotton/wool mixture to crochet Summer top.
Helpful Report
Posted 6 years ago
Awesome Aran 400g knitting yarn product, worth the price. Great package and delivery service.
Helpful Report
Posted 6 years ago
Pleased with my wool and price paid. However I requested they change the delivery address, they confirmed this had been done, but it still arrived to the original address.
Helpful Report
Posted 6 years ago
Wool is a great colour and arrived in great time. A had a bit of an issue using PayPal with the website which kept changing my delivery address which is why it's 4/5*. Would buy from them again!
Helpful Report
Posted 6 years ago
I am very happy with my wool order. It arrived very quickly and it is good quality.
Helpful Report
Posted 6 years ago
Good service, prompt delivery. Unfortunately disappointed with Ice black and grey ‘chunky’ - not what I would call ‘chunky’. Very difficult to crochet with. Carol Littlejohn
Helpful Report
Posted 6 years ago
Easy to order the large range of wool and very quickly delivered. Excellent service.
Helpful Report
Posted 6 years ago
very new to this company but, no problems with my order, fast and reasonably priced hence 4 stars. will use again.
Helpful Report
Posted 6 years ago
Previous orders arrived within 2 days but still waiting for recent order to be delivered day 3.
Helpful Report
Posted 6 years ago
The Wool Factory Ltd is rated 4.9 based on 9,139 reviews