The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All wool I have purchased from the wool factory has been as stated. It’s all lovely wool to work with”

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Posted 2 years ago

“Ordered wool and it got delivered promptly, love the choices of colours and textures.”

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Posted 2 years ago

“I've order my wool it come within a couple of days, it's really good quality I use the double knit 500gm balls the prices are good.”

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Posted 2 years ago

“Great service friendly staff in both the shop and the warehouse, market stall always has time to chat love the weekly chats on Facebook too. Keep up the great work :)”

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Posted 2 years ago

“Always get good service plenty of choice.”

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Posted 2 years ago

“I always find your Acrylic Aran Wool washes and tumble dries beautifully. So I am always delighted with anything I knit with your products, many thanks.”

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Posted 2 years ago

“I have still bot received my order which was placed 2 weeks ago! I have not had any more updates after being told that the Royal Mail tracking service isn’t working properly. Not happy with the service and might have to ask for a refund if I don’t receive my order this week.”

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Posted 2 years ago

“Always helpful,friendly happy people,quick delivery, What more can you say Keep up the good work”

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Posted 2 years ago

“Easy to order and brilliant delivery. Will definitely use again”

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Posted 2 years ago

“Love the Wool Factory because they make sure that you get what you ordered. The personal touch is very much a feature. I find deliveries can be delayed by ordering products that they don’t have in their stock but once you understand that it makes it easier. When they have the stocks to hand there then deliveries whiz to you.”

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Posted 2 years ago

“Always happy to see what surprise arrives in the monthly knitting subscription box. This time it was the wool to knit puddly bear. You can get knitting needles too.”

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Posted 2 years ago

“We love that we can order wool online we always order from you as the wool is always nice to crochet up and delivery is prompt”

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Posted 2 years ago

“Found them by accident while looking for some inexpensive black acrylic. Prices were AMAZING, I'll be back. The yarn was one of the softest acrylics I've felt for a long time. Delivery was quite quick too and a tracking number was supplied so you could monitor where your parcel was. Will be going online again to see what else they have.”

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Posted 2 years ago

“Always good value. Can't wait each month to see what is in the box.”

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Posted 2 years ago

“Fast delivery, good service”

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Posted 2 years ago

“Excellent speedy service”

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Posted 2 years ago

“Excellent prompt service as usual Lots of online choice too”

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Posted 2 years ago

“Excellent company but the wool I've returned as it wasn't quite what I was hoping for”

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Posted 2 years ago

“Lovely range of yarn, got exactly what I was looking for and more. Great service and quick delivery. Started knitting as soon as it arrived 😁”

The Wool Factory Ltd 5 star review on 10th November 2023

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Posted 2 years ago

“Excellent company. Great choice of yarn at good prices, despatched straight away so comes very quickly. I will always check this site and buy many more times.”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews