The Wool Factory Ltd Reviews

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Delighted with my yarn purchases. Delivery 🚚 is prompt and in good condition. Will always make The Wool Factory my 1st port of call.”

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Posted 2 years ago

“great yarn, as expected. \Speedy delivery.”

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Posted 2 years ago

“Excellent service ordered wool and received it within 3 days”

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Posted 2 years ago

“Lovely wool and the colours was fantastic.”

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Posted 2 years ago

“I normally have a wonderful service and always buy my wool from yourselves, however, I received a link for a PDF pattern and the link did not work. I have emailed you back and you told me once again to follow the link supplied even though I explained I never got my downloaded pattern so slightly disappointed guys”

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Posted 2 years ago

“Beautiful wool and really good price. Will definitely buy more wool from them again”

The Wool Factory Ltd 5 star review on 20th November 2023

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Posted 2 years ago

“I would like to commend The Wool Factory for going the extra mile for me. I meant to order 4 buttons with my wool order but discovered that I had ordered only one. The order had been processed and paid for by the time I discovered this. I sent an email asking for help in rectifying the error. Not a word was said to me but when my order was delivered I discovered there were four buttons. The service is excellent and also kind!”

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Posted 2 years ago

“Excellent service thankyou”

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Posted 2 years ago

“Bargain price, fast delivery. Easy to use website.”

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Posted 2 years ago

“Fabulous service. Beautiful hayfield yarn at a great price and quick delivery.”

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Posted 2 years ago

“Great value, the wool I required 10 balls was almost £10 cheaper than anywhere else. Delivered in four or five days from ordering. Everything I ordered came. I find the website not the best to use for browsing but if you know what you want it’s fine.”

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Posted 2 years ago

“Prompt response to my order and solutions offered to an out of stock order.”

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Posted 2 years ago

“Lovely wool and a large choice. Very quick delivery and well packaged. My favourite place to buy wool”

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Posted 2 years ago

“Absolutely love the wool that The Wool Factory sells. Lots of quality yarns at good prices. Loads of different colours and ply's. Also they have all different needles and hooks and other items to use.”

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Posted 2 years ago

“I am always delighted with my purchases from the wool factory.”

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Posted 2 years ago

“Thank you Quality and softness of baby yarn is good and colours just what is needed for my premature baby "Traffic Lights" Hats”

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Posted 2 years ago

“I contacted wool factory for a certain shade, prompt reply and delivery with a personal note on invoice. Will be using them again 😊”

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Posted 2 years ago

“It is a pleasure doing business with the guys at TWF. They have a good range of products at good prices hand react quickly to enquirers.”

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Posted 2 years ago

“The service is excellent and the products are great. My only concern is that in the order email it says you will email when dispatched but I have only been notified by Royal Mail. Keep up the great work you are doing.”

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Posted 2 years ago

“Ordered cotton yarn to make Christmas toppers for Christmas parcels. Also have made a paramedic doll for a young lady training to be a paramedic. My order was delivered so quickly, I will certainly be back, as will my crafting friends.”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews