The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“lovely wool and superb knitting needles I purchased from you a joy to knit with. expensive but so worth it :) excellent delivery.”

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Posted 2 years ago

“Thank you very much! I ordered a big batch of yarn a while back. Great communication from the company, the parcel arrived very quickly. I noticed that one of the yarn skeins was underweight, I contacted support the next day and they offered to kindly replace the faulty skein. Super happy with my order and the support I received. Will definitely be ordering again in the future :)”

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Posted 2 years ago

“I am a pensioner and spend my time knitting for Charity for babies and young children, I order all my wool from the Wool Factory due to the wonderful website, and ease of ordering, the prices are always good and affordable as my garments are made to enable the charity to help others and make a few pennies to help the Hospice. the choice is wonderful”

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Posted 2 years ago

“Excellent service, all at a very competitive price for thier goods. Have a fab selection”

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Posted 2 years ago

“Lovely wool, really good selection and good price. I'm well stocked for the winter now.”

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Posted 2 years ago

“I have ordered from the wool factory on a few occasions and I love the service very quick and the wool I have purchased is top quality I will be ordering again”

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Posted 2 years ago

“These guys are my go to people for all my yarn. Their prices are reasonable and the yarn gorgeous for my projects. Their customer service is second to none. Delivery is prompt and always feels like Xmas when my parcel arrives. I tell everyone about them when they are looking for yarn.”

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Posted 2 years ago

“Amazing company fantastic wool excellent quality and delivery within 2 days, can't beat it”

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Posted 2 years ago

“Always friendly, enthusiast and professional staff”

The Wool Factory Ltd 5 star review on 23rd October 2023

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Posted 2 years ago

“Great online shop, good choice and good value. Despatch and delivery was very quick. Would recommend”

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Posted 2 years ago

“Excellent service and very quick to process my order. Will def be a returning customer and wish the shop was closer. Thank you”

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Posted 2 years ago

“Great products, great prices and offers, any problems sorted out straight away nothings too much trouble, fantastic company”

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Posted 2 years ago

“As described.”

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Posted 2 years ago

“Lovely friendly service and fast delivery . Will be using again as good choice of wool .”

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Posted 2 years ago

“All ways reliable and a very fast delivery wool is always as good as advertised”

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Posted 2 years ago

“Hard working team with excellent chouce of yarns”

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Posted 2 years ago

“Excellent service. Excellent customer service too. Lovely friendly and helpful staff. Will most definitely use again”

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Posted 2 years ago

“Always reasonably priced and good selection. Orders arrive well packed and on time. Would not consider shopping anywhere else for my knitting requirements!”

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Posted 2 years ago

“Reliable, good value and quick delivery”

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Posted 2 years ago

“The wool I have received so far is excellent and very quick delivery. The only small complaint I have is you are contacting me before I can use all the wool I have bought.”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews