The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“First time I've ordered and a quick and efficient service. Didn't get a despatch email but was able to keep track of the parcel as a Royal Mail Tracked service is used which is reassuring when you are anticipating a wooly parcel!”

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Posted 2 years ago

“it was a very good deal and I will keep a lookout for more”

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Posted 2 years ago

“Lovely wool washes up nice lovely service from the company but more can I say”

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Posted 2 years ago

“Order arrived just as required and in perfect condition. I'm really pleased with it.”

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Posted 2 years ago

“Always receive good quality wool, excellent service with fast delivery. Getting ready for the next order. Making blankets for Alzheimer patients.”

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Posted 2 years ago

“Lovely wool colours were as expected. Very good value to”

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Posted 2 years ago

“Very good service, complaints dealt with very efficiently and quickly”

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Posted 2 years ago

“Lovely wool, just what I needed fo4 my project.”

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Posted 2 years ago

“Great place to buy from-good quality wool and very fast delivery. I'm disabled so don't go out very much but I love to knit baby's blankets and cardigans and buying from Wool factory means I never run out of wool.”

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Posted 2 years ago

“Great, quick service. Good quality wool.”

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Posted 2 years ago

“Very pleased with my order, the quality of the wool is good, it arrived very quickly with the same dye lot as requested. Thank you”

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Posted 2 years ago

“I love the wool from the wool factory. Loads of different colours ,and choices of wool and very good service”

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Posted 2 years ago

“Easy to order and a great service plus free delivery.”

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Posted 2 years ago

“Great, fast service. Quality yarn at amazing prices”

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Posted 2 years ago

“Excellent”

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Posted 2 years ago

“The choice of wool is really good and the delivery was prompt. First class service all round”

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Posted 2 years ago

“Pleased with the product will make next year. Unfortunately delay in receiving as parcel went to Newport, Sorting office instead of London?”

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Posted 2 years ago

“Very pleased with the wool I got, it was very easy to find and order what I needed. My parcel was delivered earlier than expected both times I ordered.very good service..thanx guys😁”

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Posted 2 years ago

“I have been buying yarn from the wool factory for a few years now. There is always a bargain and the yarn is quality”

The Wool Factory Ltd 5 star review on 17th November 2023

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Posted 2 years ago

“Lovely yarns and excellent choice . Great to actually have " paper " patterns instead of everything downloaded. Grateful that this company accept that not everyone is tech- minded . Fast despatch of well packaged order. Thank you .”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews