The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“5* very happy”

Helpful Report

Posted 2 years ago

“Prompt service and lovely yarn !”

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Posted 2 years ago

“Received quicker than expected and well packaged. It looks lovely but for a future project so not used yet. Thoroughly pleased with service and will definitely order again.”

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Posted 2 years ago

“What can I say ...fab wool at great prices...easy to use website....fast delivery..... plus bonus points. Tried buying wool from a high street discount store...was rubbish in comparison and more expensive. Will remain faithful to wool factory.”

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Posted 2 years ago

“A lovely company with very good prices.”

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Posted 2 years ago

“Bought chunky wool in multiple amounts and colours to complete family crochet project. Very impressed with the ease of the website, ordering, payment and quick delivery.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“First time I used this supplier and will use again. Ordering straightforward, delivery as expected, price excellent. Yarn is lovely (rowan). Haven’t used it yet as it is a project in waiting”

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Posted 2 years ago

“Fast delivery,excellent service”

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Posted 2 years ago

“Excellent service ordered Wednesday and had order by Friday lunchtime.l”

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Posted 2 years ago

“Very good it’s a shame you can’t buy patterns as we all don’t no how to down load we all havnt computers they don’t think of the old people”

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Posted 2 years ago

“What a fantastic company !!! The yarn from here is brilliant the range of colour, and type is amazing. Anything I need for my crocheting (and many things I don’t need) I can get from here. I love the emails you get to keep you up dated as they are made so personal. I have so much yarn in my work room but still constantly want more, the delivery is fast and excellent value. I’m so happy I found the wool factory thankyou to every body 😊”

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Posted 2 years ago

“Excellent choice of yarn and patterns, competitive pricing and fast delivery.”

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Posted 2 years ago

“Large range of yarn, and prompt service. Also great prices.”

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Posted 2 years ago

“I signed up to the box if the month subscription because I needed to relearn knitting - 48 yrs experience wiped by long covid. I live these boxes as it's a surprise, it's well wrapped and lovely thing to have every month, and a challenge as like starting from scratch for me. Get updates when it's due etc. best thing I did in 2023”

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Posted 2 years ago

“Very quick delivery and the exact dye lot that I requested”

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Posted 2 years ago

“Lovely wool. NIcely packed. Very happy with it.”

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Posted 2 years ago

“I've have bought myself and my daughter one of the personalised bags each. There absolutely gorgeous, extremely well made and very sturdy. I'm over the moon with them and anyone who should order one will not be disappointed 😊. Excellent value for money and very quick delivery.”

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Posted 2 years ago

“Nice knitting wool and a great delivery service”

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Posted 2 years ago

“Great service lovely wool every helpful, lovely people in the shop very quick to respond on a email.”

Helpful Report

Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews