The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have ordered a few times from the Wool Factory always happy either quality if wool and quick delivery, great prices too”

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Posted 3 years ago

“I constantly knit for charity. I love the huge choice of colours and the fact that my orders are delivered so quickly.”

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Posted 3 years ago

“I am always very pleased with the wool that I order and is good quality.”

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Posted 3 years ago

“My first order and very pleased. Recommend The wool Factory with no hesitation.”

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Posted 3 years ago

“Delivery excellent. Product as advertised.”

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Posted 3 years ago

“Excellent and economically priced product and was delivered within the promised time. I will definitely purchase from you again.”

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Posted 3 years ago

“Ordered wool sent a different one than ordered wool factory said they didn’t realise it had changed so sent it back got a refund but still waiting for refund on postage”

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Posted 3 years ago

“Love all my wool and the hooks thank you , the mystery wool box was fab and will have to get another one”

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Posted 3 years ago

“Very pleased with my order. A friend was doing some knitting for my grandson. She loved it! Will definitely be shopping here again, thank you.”

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Posted 3 years ago

“Very good quality and true to colour”

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Posted 3 years ago

“Easy to order arrived within days”

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Posted 3 years ago

“Always delivered very quickly. Never had a problem with any order”

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Posted 3 years ago

“A quick delivery and a good price but ive found a free postage seller,”

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Posted 3 years ago

“found the yarn that was out of stock in my usual go to shop and it was cheaper definately use wool factory again”

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Posted 3 years ago

“Excellent company have been a regular customer for a long while now always great quality arrives speedily .”

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Posted 3 years ago

“Very prompt with deliveries and no problem buying on line. Thank you”

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Posted 3 years ago

“Prompt delivery, excellent prices and fantastic quality of yarn, I cannot fault one thing about this amazing wool shop!”

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Posted 3 years ago

“The Wool Factory is an excellent company, the choice of yarns is extensive and very reasonably priced - and delivery really fast.”

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Posted 3 years ago

“I love the choice at the Wool Factory. The 400gram balls I bought are really great value. I am looking forward to crocheting a nice cardigan form my new pattern book”

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Posted 3 years ago

“Order received very quickly. The wool is a delight to Knit with. Will order from you again. Thank you”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews