The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

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The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had good service went ordering and delivery no order has been lost or been missing delivery has been quick I have no problems with the wool factory service”

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Posted 3 years ago

“Very Very pleased with the fast service and the quality of the wool.”

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Posted 3 years ago

“My first time ordering from Wool factory but definitely not my last. The easy ordering and quick delivery is worth a star or two and the wool is great too so has to be a 5 star winner.”

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Posted 3 years ago

“Very efficient service”

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Posted 3 years ago

“I love the wool factory, great value for money and always an easy transaction. Looking forward to my next purchase.”

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Posted 3 years ago

“Easy online ordering and delivery within a few days.”

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Posted 3 years ago

“Always helpful happy knowledgeable staff.”

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Posted 3 years ago

“I now have had a few balls of wool from this supplier,I'm happy with the quality and the speed of delivery”

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Posted 3 years ago

“First class service and delivery. Bought this wool to practice my crochet skills. At 75, I am a complete novice and I’m following instructions on You Tube to master the stitches. Hopefully I’ll be able to pick it up soon.”

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Posted 3 years ago

“Nice soft yarn I would buy again”

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Posted 3 years ago

“Perfect product”

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Posted 3 years ago

“Good value. Excellent service. If you can visit the store staff are really helpful and friendly. Also worth giving your e-mail as you are made aware of any offers.”

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Posted 3 years ago

“Very pleased with products and service, also good value”

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Posted 3 years ago

“Fast service, exactly the product I was looking for at a very good price. Very impressive.”

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Posted 3 years ago

“Excellent value for your money, delivery very quick and friendly, I'm about to order another 25 100gm balls, to knit all my grand children jumpers, that's how happy I am.”

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Posted 3 years ago

“Good price, arrived quickly, wee packaged - perfect”

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Posted 3 years ago

“Very good service, got my wool within a couple of days”

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Posted 3 years ago

“Great quality and prices, always delivered quickly.”

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Posted 3 years ago

“We have ordered a couple of times now and have found the service and the wool to be very good, speedy delivery and the wool is well packed and nice to knit with.”

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Posted 3 years ago

“Lovely wool plenty to choose from very good service”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews