The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order arrived on time and easy smooth process. The delivery charges were also appropriate. Would be better if they introduce some discount codes or free delivery offers on lesser amounts but overall great!”

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Posted 3 years ago

“Always excellent service and quick delivery. Will definitely be ordering from them again 👍”

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Posted 3 years ago

“I ordered on line 10x 100g balls of chunky wool, 5 balls each of two different colours, blackberry and masquerade. I received them after a week and found the blackberry was as ordered but instead of masquerade a different colour was sent which was totally inappropriate for the project I was doing. I left an email message regarding this because there was no telephone link and eventually I received an email asking for the order number but I have not had any further communication from them. The problem is that I am frail and elderly and would not be able to get to a post office to return the unwanted wool which I have paid for. I did make a suggestion that my daughter who lives near Alford might be able to return the unwanted wool when she next visits, perhaps in a few weeks time but I have not had any response. I particularly wanted to buy local and used to live near Alford but am so disappointed I would not want to risk ordering in the future.”

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Posted 3 years ago

“Excellent, fast service. Good prices. Most recommended, for knitting and crotchet, requirements and alot of choice, for yarn.”

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Posted 3 years ago

“I have shopped on line with the wool factory for a number of years. Always put with my purchases, very speedy delivery. A God send during the pandemic.”

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Posted 3 years ago

“Very good quality wool , and delivery excellent”

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Posted 3 years ago

“Lovely yarn. Speedy delivery. Would definitely recommend. Great prices and choice!”

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Posted 3 years ago

“Great products, delivery could be quicker. I also don’t seem to be earning my loyalty points and can’t view my previous purchase.”

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Posted 3 years ago

“Very pleased with my order, it did take longer than expected to arrive but it wouldn’t put me off reordering.”

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Posted 3 years ago

“Always a great selection and always a quick response. A great service all round”

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Posted 3 years ago

“Excellent, quick service .”

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Posted 3 years ago

“Have ordered many times. Yarn received in two days. Excellent value for money and yarn knits up brilliantly. Would recommend The Wool Factory to everyone.”

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Posted 3 years ago

“This is my first time ordering from 'The Wool Factory' and there have been no regrets... Communication is good.. Wool purchased, beautiful in colour and feel... knits very well & and the price was good.”

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Posted 3 years ago

“Excellent service, prompt delivery. Would definitely recommend this company”

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Posted 3 years ago

“Excellent service. Quick and efficient. Very competitive prices. Very pleased with everything I have had from the wool factory.”

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Posted 3 years ago

“I am always pleased with my purchase from The wool Factory. Speedy deliveries and the quality of wool is always excellent.”

The Wool Factory Ltd 5 star review on 21st February 2022

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Posted 3 years ago

“Easy to use website, ordered and it arrived quickly. King Cole magnum chunky. . . Lovely wool.”

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Posted 3 years ago

“Wool lovely to knit with only probs are the joins in the wool but they did explain this do happen I still by more from them”

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Posted 3 years ago

“My local wool shop, stocking the wool, closed down, so went on the internet to find another supplier, ordered my wool and came, as disclosed, 2 days later, well done, The Wool factory. J. Wallis, Miss...”

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Posted 3 years ago

“I just want to thank you and all staff for what you have done for me and my goods are fantastic”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews