The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely love The Wool Factory, great company fast delivery, well packaged and the wool is superb, it’s my go to place to buy everything l need at great prices, l highly recommend them.”

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Posted 3 years ago

“Wool offered at a competitive price and arrived quickly. A good range of colours. New Fashion DK is very soft and knitting up well.”

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Posted 3 years ago

“Amazing value yarn, cheaper than any other site and speedy delivery. Thank you so much im very happy with my DROPS brand yarn. The alpaca is so soft.”

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Posted 3 years ago

“Quick delivery as always .. very reliable..love this wool shop..”

The Wool Factory Ltd 5 star review on 18th February 2022

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Posted 3 years ago

“Fantastic customer service, great range of products, great prices, quick delivery”

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Posted 3 years ago

“As always the service was excellent . I received my wool very promptly by Royal Mail . My thanks for all your efforts during Covid to keep us supplied.”

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Posted 3 years ago

“Very pleased with purchase and excellent service.”

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Posted 3 years ago

“I always have fast delivery and love the condition and quality of the products.”

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Posted 3 years ago

“Very happy with wool. Good price.”

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Posted 3 years ago

“Great wool,quick delivery, ideal for baby blankets, really recommended this outlet.”

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Posted 3 years ago

“I was very pleased with the wool spot on withe colour”

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Posted 3 years ago

“Can not fault the service given or the choice of craft products ( knitting etc) The wool factory prices are also good too. Overall brilliant!”

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Posted 3 years ago

“Excellent service!! You had just what I was looking for, in stock and delivered quickly. Thank you.”

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Posted 3 years ago

“First time I have ordered from The Wool Factory. I will definitely be ordering my wool from them again. Excellent delivery and very pleased with product. Plus very reasonably priced. Mrs H. Richards”

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Posted 3 years ago

“Great value yarn received quickly even to the Outer Hebrides!”

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Posted 3 years ago

“Very good website easy to order and excellent delivery . Lovely product I am very pleased with my purchase”

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Posted 3 years ago

“I purchased the wool for my mum, she has informed me that the wool is top quality and was very reasonably priced. And she couldn’t believe how quick it was delivered even here in Northern Ireland. Will be buying more wool in the future 👍”

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Posted 3 years ago

“Great service and perfect colour of wool.”

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Posted 3 years ago

“Excellent service. Emailed immediately when stock available. Fast speedy delivery and excellent value for money. Thank you very very much.”

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Posted 3 years ago

“Easy to use website and quick efficient delivery.”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews