The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Great prices, super variety of yarns, and excellent service with quick delivery.”

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Posted 2 years ago

“Very good service and your little notes always make me giggle, wish more companies were like this.”

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Posted 2 years ago

“Good quality wool value for money , very prompt service , will definitely be using again .”

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Posted 2 years ago

“The Wool Factory has a good range of yarns at very competitive prices. Orders are dealt with very quickly and deliveries arrive after only a few days. I will continue to use The Wool Factory for future purchases”

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Posted 2 years ago

“Received my wool very quickly lovely wool great quality”

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Posted 2 years ago

“I order from the Wool Factory all the time now, the wool is great quality and delivery is very quick. Excellent all round 😊”

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Posted 2 years ago

“Great service from the wool factory, great prices and delivery in two days Very happy”

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Posted 2 years ago

“Order arrived quickly and packaging was ver good. Will definitely be ordering again in future.”

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Posted 2 years ago

“I ordered the yarn cake ( Crochet) for a gift. It looked beautiful on the page and it said it came with ribbons and wrapped in cellophane. It took over a week to come so missed the birthday and it was in a large box with no protection so it was on it side. it was wrapped in bubble wrap all ripped. The cake stand is bent and broken, It is tied with white yarn and thin little ribbons nothing like the picture no cellophane. The birthday message was wrong and just on a bit of paper obviously printed out. Disappointing really. Currently re-wrapping it to make it look good”

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Posted 2 years ago

“Great quality wool at affordable prices.”

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Posted 2 years ago

“Absolutely love this website, the wool is beautiful , very good quality and reasonable prices , Bought this 3 shaded wool for a baby blanket and so pleased with the results Would definitely recommend this site”

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Posted 2 years ago

“Good choice of wools, great delivery times. However, I am disappointed with their aftersales service. I sent an email on Wednesday 24 May and have not received a reply (it is Saturday 27 May today.”

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Posted 2 years ago

“Lovely wool, plenty of choice and very reasonably priced . Fast efficient delivery . What more could a girl want”

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Posted 2 years ago

“Fantastic service. Wool great quality I have been using for some time now and have never had any problems Thank you”

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Posted 2 years ago

“Excellent online customer service.... from ordering the wool to receiving my purchase. A 2nd time buyer who would definitely recommend and who will be ordering again.”

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Posted 2 years ago

“With The Wool Factory, you can't go wrong. Orders arrive quickly and if you've a problem the staff are friendly and go above and beyond to help. There's something for everyone.”

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Posted 2 years ago

“Lovely Wool, good price and quick delivery”

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Posted 2 years ago

“Speedy delivery, lovely wool, no issues at all. Great to deal with.”

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Posted 2 years ago

“The wool that I ordered was lovely and soft and came in good time”

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Posted 2 years ago

“Great variety of Sunbeam Aran at great prices. A super place to shop.”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews