The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order and delivered before the expected date. Don’t think you could beat that and order perfect. Thank you”

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Posted 2 years ago

“Easy to find the yarn I was looking for on the website. Good value for money. Excellent service. Thank you.”

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Posted 2 years ago

“Great prices value for money Any problems soon resolved”

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Posted 2 years ago

“HIGHLY RECOMMEND. SUPER FAST DELIVERY. VERY PLEASED WITH MY WOOL. THANK YOU A***********”

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Posted 2 years ago

“Always the best, lovely website and easy to order, keep up to date with reduced wool prices and a great selection, who would want to shop anywhere else”

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Posted 2 years ago

“Very happy shopping with the Wool Factory. Excellent range of products and very good at keeping me informed of the progress of the order.”

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Posted 2 years ago

“Absolutely brilliant service. So much choice can’t wait to visit in person and meet the lovely people there.”

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Posted 2 years ago

“Great choice, good competitive prices, and great delivery service, yarn is lovely soft and easy to knit with”

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Posted 2 years ago

“Not disappointed at all! Beautiful wool thank you 😊”

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Posted 2 years ago

“Exellent service fast delivery items ss described good value fir money”

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Posted 2 years ago

“Delighted with my wool. Will definitely be ordering again, got all !t wool in the sale x”

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Posted 2 years ago

“Always happy with the quality of The Wool Factory’s products. They delivered my orders with care and on time and I would recommend them.”

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Posted 2 years ago

“Always a great choice and quick delivery”

The Wool Factory Ltd 5 star review on 2nd June 2023

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Posted 2 years ago

“I was very impressed with the delivery and quality of my yarn order thank you”

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Posted 2 years ago

“Excellent delivery and lovely quality wool. Will use again”

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Posted 2 years ago

“Just started knitting my jumper from the pure cotton. It's lovely and soft and knitting up perfect.”

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Posted 2 years ago

“Excellent rapid delivery. Good quality product.”

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Posted 2 years ago

“Excellent service from purchase to receiving wool. Would highly recommend”

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Posted 2 years ago

“Being new to crochet I completely ordered the wrong yarn and after a very helpful email explaining that I could return it and order the correct items, couldn’t of been any more helpful. Definitely use again”

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Posted 2 years ago

“Excellent quality and fast delivery”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews