The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Very good service. Goods arrived quick after ordering. Very happy.”

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Posted 2 years ago

“Thank you l am happy with it. I hope next time you will be charging me less Shipment.”

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Posted 2 years ago

“Brilliant and very friendly staff. Alford shop is amazing”

The Wool Factory Ltd 5 star review on 30th June 2023

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Posted 2 years ago

“Order received in excellent time and condition and customer service very quick to deal with enquiries.”

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Posted 2 years ago

“Very efficient. Delivered as promised. Very happy always with order.”

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Posted 2 years ago

“Super fast delivery, excellent customer service- would definitely recommend!”

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Posted 2 years ago

“Amazing service,wool prices are fantastic,very prompt delivery and very helpful customer service,thank you all at the wool factory”

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Posted 2 years ago

“Excellent service and the cotton yarn is beautiful. Thank you”

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Posted 2 years ago

“Easy to order from. Items always arrive on time.Fantastic quality.”

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Posted 2 years ago

“Great offers. Always delivered on time”

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Posted 2 years ago

“The items always arrive safely and we'll packed”

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Posted 2 years ago

“excellent service delivery fast to n ireland and great prices”

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Posted 2 years ago

“Quick, efficient and affordable”

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Posted 2 years ago

“Received my first order..really pleased with everything ..Will definitely be back for more...God bless x”

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Posted 2 years ago

“Received my wool order today & I am so pleased with the beautiful colours. Delivery was within a few days. Prices are very affordable. I knit alot for different charities including maternity units. I will definitely be ordering more when needed. Thanks to all the team xx”

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Posted 2 years ago

“Just loved my wool order,thank you. Smooth transaction,postage and packing was excellent”

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Posted 2 years ago

“The most family friendly customer service and hige choice of fairly priced products.”

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Posted 2 years ago

“Hi Girls got my yarn the next day so no complaints there ,,but when I used the pale mauve yarn it had FOUR knots in the length I don't mind one knot now and again but that was taking the Mickey,,,everything else is good,,,,”

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Posted 2 years ago

“I will be very happy to buy from The Wool Factory again. I was kept informed of the status of my order in a friendly manner, which made me feel they appreciated my custom. Lovely people whom we need more like them.”

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Posted 2 years ago

“The website showed photos which helped - individual colours could have been clearer - but easy to order and arrived safely.”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews