The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic A*”

Helpful Report

Posted 2 years ago

“Great service by post or in the shop thanks”

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Posted 2 years ago

“Excellent from order to delivery”

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Posted 2 years ago

“Easy to order on line. Quick delivery. Excellent quality yarn for all my cat blankets for charity. Thank you Wool Factory.”

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Posted 2 years ago

“Very pleased with the service, and I love your wool”

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Posted 2 years ago

“Excellent quality wool very quick service and reasonable prices will be ordering again when we need further supplies”

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Posted 2 years ago

“Briliant quality wool, will be ordering again sooon, delivery came within a few days as stated and kept you upto date with any information needed. Signed up for the news letter to get information on any new wool received and offers available.”

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Posted 2 years ago

“Excellent, so prompt I can rely on the Wool Factory thank you.”

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Posted 2 years ago

“I was so impressed and pleased to find someone who sells 2ply wool. I enjoyed you efficient, friendly service. The quality is great and I am looking forward to starting this Baby Shawl. Thank you. I will be recommending The Wool Factory”

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Posted 2 years ago

“Lovely choice of yarns for me to pick from. Delivery was quick. Yet to use any of my purchases as yet but keen to start once current project completed”

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Posted 2 years ago

“beautiful colour speedy delivery, have yet to knit with it. Jennie Milne”

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Posted 2 years ago

“Very happy with my purchase, great quality wool at a fantastic price.”

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Posted 2 years ago

“Excellent service, easy to order and arrived quickly. I knit for charity so the price of the wool is brilliant.”

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Posted 2 years ago

“Always a great selection of yarns at great prices, with super fast delivery! I really recommend The Wool Factory!”

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Posted 2 years ago

“Very impressed with the quality of the wool I received and delivery.”

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Posted 2 years ago

“I found The Wool Factory by accident ... whilst browsing for knitting patterns. This is the only accident that has ever given me so much pleasure. Wool at the click of a button. I made my first order and when I received it was highly amused to find the note from Matt who had packed it. What I love about The Wool Factory is the jovial attitude of the staff and what appears to be great work ethics. Quality of goods sold... Great. Variety fantastic... Staff also a great asset. Friendly and helpful.”

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Posted 2 years ago

“The wool is gorgeous but I’ve sent numerous emails about an item but never heard back I ordered what I thought was a trio of wool because that was how it was described but it was one ball”

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Posted 2 years ago

“Easy to place my order. Fast response and was received within days. Best price available for the wool I ordered.”

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Posted 2 years ago

“Ordered Friday and delivered Monday, can’t ask for better service than that. Started knitting with wool straightaway and it is lovely and soft feels thicker than double knit but is knitting up really nice.”

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Posted 2 years ago

“Excellent choice of high quality yarns. Very good prices. And a wonderful service. Would thoroughly recommend this company.”

Helpful Report

Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews