The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having purchased yarn from The Wool Factory on more than one occasion, I have always found the process to be very easy. There is an abundance of different types to choose from and the range of colours is exceptional. The service I've received has been marvelous, from starting my order right though to delivery, which I have received in only three days. I will definitely be ordering again in the future and can highly recommend.”

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Posted 2 years ago

“As always delighted with my purchases of yarn .. Got a few lovely skiens on sale which is great. Packed well arrived in good time Very happy with Woolfactory and team thank you 😊”

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Posted 2 years ago

“Brilliant service 👏”

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Posted 2 years ago

“First time using and can't fault them. Ordering was easy and delivery was quick and received all that was order. No problems at all”

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Posted 2 years ago

“Great priced products. Fast delivery. Would buy from company again”

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Posted 2 years ago

“I’ve now ordered a few times from your site and pleased with all the products. Only downside is I’ve now to much projects in my head to use all the wool 😂”

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Posted 2 years ago

“Really very happy both with product and service.. Can highly tecommend! 👍😊”

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Posted 2 years ago

“Very happy with my purchase 😊😊”

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Posted 2 years ago

“Very pleased with the yarn I ordered. It's good quality and good value. It was delivered promptly.”

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Posted 2 years ago

“Brilliant service, beautiful wool.”

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Posted 2 years ago

“amazing value for money. My delivery arrived super quickly as well! cannot fault the service I received. will definitely buy again soon!”

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Posted 2 years ago

“Purchased yarn a few times from the Wool factory recently. Either been delivered to my home or our static on the Lincolnshire or I've collected from the Mablethorpe warehouse. All deliveries have been on time and recent in excellent condition. I've also called into the Alford shop. Staff at both Alford and Mablethorpe have been fabulous. Very efficient and helpful. The yarn they sell has also been great, certainly good value and a large variety of choice. Will certainly recommend.”

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Posted 2 years ago

“Very good fast efficient service product as shown very pleased”

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Posted 2 years ago

“Quick delivery and very good value for money, excellent service”

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Posted 2 years ago

“Great service as always and prices reasonable too. what more could you want .”

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Posted 2 years ago

“Very happy speedy delivery. And gorgeous wool thank you”

The Wool Factory Ltd 5 star review on 19th May 2023

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Posted 2 years ago

“Decent selection of yarns, good delivery, very reasonable prices.”

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Posted 2 years ago

“Excellent service, the yarn is lovely and soft, I've been using it to make shawls for my new grandbabies that are all being born, 1 left to come now 😀 fast delivery packaged well and I must remember the fun email too 😅”

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Posted 2 years ago

“Excellent value and quick delivery”

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Posted 2 years ago

“I buy all my yarn from The Wool Factory, I am awash with my stash, didn't need any more UNTIL the recent Yarn Fest! Oh whoops, now where do I put this new delivery? Wonderful colours, fabulous prices and excellent delivery. Cannot fault this company. Have passed your details on to numerous friends who are also converts. Well done The Wool Factory. I'm a very happy bunny.”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews