The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Excellent service and lovely friendly people.”

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Posted 4 years ago

“Quick delivery service”

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Posted 4 years ago

“Excellent service, excellent product. Amazing people”

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Posted 4 years ago

“I ordered 2 different types/quantityof wool and changed my mind on the colour of the second order. I emailed within 24 hours and had an immediate response stating that they would change the colour for me. Exceptional service and prompt delivery.”

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Posted 4 years ago

“Fast delivery.. Good vaue for money. Impressed with the quality of the yarn. Shall be ordering again.”

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Posted 4 years ago

“Always have the match I need for their wool. Very fast delivery. Highly recommend the Wool Warehouse.”

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Posted 4 years ago

“Brilliant as always. I'm a crochet Designer and this is the only place I buy my yarn from.”

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Posted 4 years ago

“Excellent service, fast to respond to query, website works well on my mobile so very convenient.”

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Posted 4 years ago

“I have placed several orders with The Wool Factory over the past few months and I have been extremely satisfied with absolutely everything. You are now in my 'favourites' and I will return for more supplies in the New Year.”

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Posted 4 years ago

“Great choice and easy to order. I have used them three times now and would thoroughly recommend them to all knitters.”

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Posted 4 years ago

“I would be only too happy to if l had received it.lt has been returned back to you due to covid in the Post Office here on Spain.l would be grateful if you would send it again I”

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Posted 4 years ago

“Excellent service and lovely selection of wools”

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Posted 4 years ago

“Excellent service Excellent products Excellent prices”

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Posted 4 years ago

“Excellent product at an excellent price and fast delivery.”

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Posted 4 years ago

“Really fast and efficient service, top notch product too, can’t wait to get going with it. Excellent value for money”

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Posted 4 years ago

“It was easy to look Navigate then order from the online site. Posted out the following day and received the next day. All as expected”

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Posted 4 years ago

“Delighted with wool now I know I can finish shawl.”

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Posted 4 years ago

“Excellent value.Excellent speedy delivery.”

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Posted 4 years ago

“Very please with the chunky wool, have knitted a cardigan already, and next time I want wool, would be pleased to use you again”

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Posted 4 years ago

“Thank you. Lovely wool as always. Quick delivery. Would definitely recommend ❤️”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews