The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such a good range of fabulous wool, great service quick delivery and would definitely and have recommend this company.”

Helpful Report

Posted 4 years ago

“Beautiful wool, knits well. Speedy delivery. 10 out of 10 for everything”

Helpful Report

Posted 4 years ago

“Always very happy with the service which is excellent”

Helpful Report

Posted 4 years ago

“I can always find the products I need and at very good value. The product are great quality and I love using them. Very easy ordering process.”

Helpful Report

Posted 4 years ago

“Delighted with my wool and the colour was just as shown on the Web page. The delivery was very quick.”

Helpful Report

Posted 4 years ago

“Great service and products. Always as described, and fast delivery”

Helpful Report

Posted 4 years ago

“Easy to order and quick delivery”

Helpful Report

Posted 4 years ago

“First class service would buy from you again.”

Helpful Report

Posted 4 years ago

“Great service whether using online shop or the store in Alford. Super variety of yarns”

Helpful Report

Posted 4 years ago

“Excellent choice, value and service.”

The Wool Factory Ltd 5 star review on 14th December 2021

Helpful Report

Posted 4 years ago

“I am very happy with my first order,, the wool is lovely and the service very good , I will certainly be ordering again from The Wool Factory,, thank you,,”

Helpful Report

Posted 4 years ago

“Always excellent service and products!”

Helpful Report

Posted 4 years ago

“Lovely wool and reasonably priced,very pleased with the prompt delivery. Will be a customer for a long time.”

Helpful Report

Posted 4 years ago

“Nice wool very good value great service great colours available”

Helpful Report

Posted 4 years ago

“parcel was slightly damaged as too much stuff packed into bag”

Helpful Report

Posted 4 years ago

“Ordered the wool and delivered in 2 days. Very pleased and impressed with the wool.”

Helpful Report

Posted 4 years ago

“I'm very happy with the service I received from The Wool Factory. I had a slight problem with my order, and it was sorted out immediately. I will definitely use them again.”

Helpful Report

Posted 4 years ago

“Excellent”

Helpful Report

Posted 4 years ago

“Fast delivery.”

Helpful Report

Posted 4 years ago

“Ordered wool on various occasions recently. Each time first class service received the goods within 2 days. Packaged in lovely handy bags. Thanks Wool Factory. Definately recommend.”

Helpful Report

Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews