The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wool is great quality and the colours were as expected.”

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Posted 4 years ago

“Great online store to buy yarn from”

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Posted 4 years ago

“Really good quality and good value.There is always a good choice of yarns and they are dispatched very quickly.”

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Posted 4 years ago

“Placed order and goods arrived very quickly. Colour of the wool matched picture so very happy”

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Posted 4 years ago

“Quick delivery even at Christmas. Mixed ribbons bought as a Christmas present for a crafter. Lovely selection f widths and colours.”

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Posted 4 years ago

“Always pleased with the service and products good value for money . In times of covid when you can’t browse the shops another bonus”

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Posted 4 years ago

“The Wool Factory is one of the best suppliers I have ordered from. Lovely wool to crochet with, plenty of choice too. Great company, after sales service and lovely people. Totally recommend them.”

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Posted 4 years ago

“Fantastic”

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Posted 4 years ago

“Excellent Product And quick service Thank you *****”

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Posted 4 years ago

“Excellent service, an email within an hour to say it had been dispatched and then arrived within 48 hours.”

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Posted 4 years ago

“Very good products and at great prices too.......what's not to like!!!!”

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Posted 4 years ago

“Service and delivery were very good. Using 1 x 400g hank had a series of joins near the beginning so a considerable length of wool had to be discarded. Is this usual? Even if secure, the fault would have been obvious in the finished garment.”

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Posted 4 years ago

“Always happy with my purchases”

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Posted 4 years ago

“Pleased with products and efficient service in despatch and delivery”

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Posted 4 years ago

“Excellent service wish I had found it sooner. Will certainly be ordering again.”

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Posted 4 years ago

“Great service- thank you”

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Posted 4 years ago

“Perfect proces, Perfect wool. Will use again.”

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Posted 4 years ago

“Great service, the products I wanted run out of stock! But the follow on service was 1 st class I will be back in the new year thank you all the best for 2022”

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Posted 4 years ago

“I was really impressed that all the colours I needed for my pattern (about 15) were in stock but they took 10 days to arrive. Some of the time might have been Christmas delays but I don't feel I could give a 5 star review with the delivery service I received. Otherwise happy.”

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Posted 4 years ago

“Recently finished an adult jumper in the White Aran weight 60% wool 40% Acrylic which turned out perfectly. Very pleased with the result and can highly recommend to others. Great using the 500g balls as no joins!”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews