The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very soft, blends with the wool I am knitting with perfectly.”

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Posted 4 years ago

“Great service, quick delivery.”

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Posted 4 years ago

“my favourite ream”

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Posted 4 years ago

“Perfect in every way Will return when I need some more yarn Thank you”

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Posted 4 years ago

“Website is easy to navigate, service is quick and orders usually arrive earlier than expected. Good quality yarn at good prices.”

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Posted 4 years ago

“I always find what I need at the Wool Facory.”

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Posted 4 years ago

“Absolutely love the wool!!”

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Posted 4 years ago

“Excellent service super fast delivery. Lovely wool will buy again. I highly recommend.”

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Posted 4 years ago

“Excellent quality, speedy transaction and delivery”

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Posted 4 years ago

“Have placed several orders recently and have had excellent service on all orders. Have recommended to another person and they have also had excellent service. Well done and keep it up. Thank you.”

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Posted 4 years ago

“Second time I have bought from The Wool Factory,Aran wool is great,price and delivery is quick”

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Posted 4 years ago

“Happy with the quick service and delivery,but website bit slow sometimes and can be unclear to negotiste on my phone. P. S. Before anyone comments ,my phone is quite recently purchased.”

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Posted 4 years ago

“Quick delivery of good quality yarn.”

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Posted 4 years ago

“Excellent choice of yarn, good prices, and prompt delivery. I've ordered twice with them...so far...I will go back for more! It's good to support small businesses 💚”

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Posted 4 years ago

“Your service was excellent and the product is great 😊”

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Posted 4 years ago

“Great service. My wool was delivered quickly and I have already started knitting a jumper. It's strange that this mail from you came today as I have been looking at what to order next! Very pleased with your service and the price was amazing compared to others on the web.”

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Posted 4 years ago

“I have bought two lots of yarn prompt delivery and good prices really recommend also knitting needles would buy again”

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Posted 4 years ago

“I was delighted to find wool that I was needing was in stock. I ordered the amount needed and was pleased that the order was despatched so soon after I had placed it. I received the wool in a matter of days. I will certainly order from the Wool Factory”

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Posted 4 years ago

“Lovely soft yarn for Fair Isle hats”

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Posted 4 years ago

“Good quality wool. Good service and quick despatch of orders. Pleased with the service highly recommended”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews