The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Brilliant yarn, really easy and quick delivery, and amazing prices - thank you very much!”

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Posted 4 years ago

“Good choice of quality yarn, reasonably priced. Excellent delivery service. Would happily recommend.”

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Posted 4 years ago

“Didn’t even receive it I would like a refund”

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Posted 4 years ago

“Love the ease of the website. My wool was delivered in good condition and I have made a shoulder shawl for my young neighbour who has started dance classes. She loves it. It was great using the 500g balls as there were no joins in the project.”

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Posted 4 years ago

“Fabulous customer service, love the Yarn I purchased. Looking forward to planning that something special with it, plus socks. Patterns and Book fabulous too.”

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Posted 4 years ago

“Great value for money, easy to order and fast delivery”

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Posted 4 years ago

“The wool factory has been my go to place to order my wool supplies from, excellent range to choose from,great prices to suit all budgets,excellent delivery time,I would highly recommend this company,I will continue to buy my knitting supplies from them,can't ask for better service.”

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Posted 4 years ago

“After buying some baby Rico I found my grandson had grown more than I thought. I emailed The Wool Factory to see if they had any left of the same dye lot and had a reply instantly that they would send it as soon as I ordered. I did on 22nd Dec and the wool arrived on 24th with standard delivery. You can’t have better customer service than that on Christmas week so I’ll be using them from now on.”

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Posted 4 years ago

“Excellent communication, quick delivery times and plenty of choice .”

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Posted 4 years ago

“Excellent service with fast delivery”

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Posted 4 years ago

“I was pleased with the purchase of melange and the price but a little disappointed the colours didn't match well within the same yarn. EG the burgandy colour mentioned in each ball and the brown were different.”

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Posted 4 years ago

“I was very pleased with the promptness that I received my order. However I was disappointed that the wool was not the same dye/lot numbers in each colour. I bought 2 balls in each of 5 colours.”

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Posted 4 years ago

“Really love the woolfactory they have quality yarn. A great selection of yarns for sale. Great value and brilliant service.”

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Posted 4 years ago

“Excellent service. Loved being able to purchase 400g balls. Reasonably priced and excellent quality. At the moment being used to knit blankets for a dog rescue centre, but would use for family garments.”

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Posted 4 years ago

“Loved the wool good choice of colours came quickly would buy again”

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Posted 4 years ago

“Lovely yarn fast delivery one happy customer thanks the wool factory !!!”

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Posted 4 years ago

“As it is a busy time of year the wool I ordered on the 28th of November was delivered yesterday 21/12/21. To my address in Australia. It was packed nicely. Looking forward to knitting with it. Thank you The Wool Factory for your quick service.”

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Posted 4 years ago

“Looked on a lot of websites for a particular pattern book, but it was either too expensive or the postage to Australia was too expensive, then I found it at The Wool Factory. Very, very pleased as the book was discounted and the postage was even cheaper than stated on the website for yarn, and it was dispatched straight away.”

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Posted 4 years ago

“The quality of the wool was great, good price a d a very quick delivery”

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Posted 4 years ago

“Very good service and fast delivery I love the wool and cant wait to start knitting with it after christmas”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews