The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Excellent products and service.”

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Posted 3 years ago

“My first order came in 2 days my second came with in 3 but was a bigger ori”

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Posted 3 years ago

“very good fast service i allways use the wool factory”

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Posted 3 years ago

“I was very pleased and satisfied with the prompt delivery, the standard of service, the quality of the wool and the very fair price”

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Posted 3 years ago

“I always order from the Wool Factory as the site is so easy to use and the variety of wool is amazing. It is very competitively priced too and delivery is very quick.”

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Posted 3 years ago

“Great value,affordable price ,great quality, excellent delivery and always on time. I will never order from any other company, lm one very very happy customer.”

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Posted 3 years ago

“My order was very good and did not take to come. It was well package .will order again from this company.”

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Posted 3 years ago

“The choice is amazing and the service is brilliant . Very fast delivery . I will definitely use them again”

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Posted 3 years ago

“Excellent service, lovely wool, fast delivery, will definitely be using The Wool Factory again.”

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Posted 3 years ago

“thankyou again for the beautiful yarn as always fast delivery and will no doubt be using you site again you give value for money.”

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Posted 3 years ago

“Bought the yarns and have been using them. They are very "user-friendly" yarns for a crochet beginner.”

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Posted 3 years ago

“Perfect item and fast response”

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Posted 3 years ago

“Just love the wool that I get from the wool factory 🏭. Always better colour when you see it.”

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Posted 3 years ago

“This was my 2nd order. For the 1st order I would have given a solid 5* rating. However, this time, of the six x 400g balls ordered, two of them had quite a lot of knots in the yarn and thinning of the yarn between these knots. Clearly, a lapse of quality control somewhere.”

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Posted 3 years ago

“Excellent products always promptly dispatched.”

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Posted 3 years ago

“Have placed many orders and always been delighted with the wool! Prompt delivery and very reasonable prices. Thoroughly recommend.”

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Posted 3 years ago

“My Yarn arrived in Qld in very good order and quicker than expected. Very happy with Wool Factory service. I love this yarn to knit with.”

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Posted 3 years ago

“Always happy with the quick delivery and wool quality and the choice in colours thank u so much your my go to wool shop x”

The Wool Factory Ltd 5 star review on 30th May 2022

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Posted 3 years ago

“Wonderful. Thanks”

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Posted 3 years ago

“Fantastic choice of yarns in fact you are spoiled for choice.very competitive prices,prompt delivery and a very good service all around”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews