The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visited today, was like a kid in a sweet shop. It was magical and the shop just goes on and on. So much choice, very helpful, friendly and knowledgeable staff. Will be definitely visiting again. A must visit if you can. Thank you.”

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Posted 3 years ago

“Fast delivery great prices. Just started knitting again and was looking for somewhere that had great value and choice,looked at this company and was not disappointed. Full marks guys thank you.”

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Posted 3 years ago

“Quality and cost satisfactory. Washes and wears well. Price is excellent and service 100%. Good selection of colours and order quickly despatched.”

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Posted 3 years ago

“Good price on the yarn and delivered quickly, very pleased.”

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Posted 3 years ago

“I was most impressed with the service I received. I shall certainly buy again.”

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Posted 3 years ago

“Excellent service, the wool was just what I wanted and will certainly be coming back for more when I am getting near the end of this batch”

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Posted 3 years ago

“Very pleased with the service and the products I have had from The Wool Factory. Will be purchasing more wool in the future.”

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Posted 3 years ago

“The order was easy to place and great customer service throughout the whole process.”

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Posted 3 years ago

“Excellent service and lovely yarn which I am using as a substitute in a Lilla Bjorn crochet top.”

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Posted 3 years ago

“I love the quality of the wool, speedy delivery.”

The Wool Factory Ltd 5 star review on 27th May 2022

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Posted 3 years ago

“Beautiful yarn from The Wool Factory, A lovely range of colours Quick service with well packed parcel Well worth a look 🙂”

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Posted 3 years ago

“Quick efficient service and delivery Good value knitting patterns Good value yarns at very reasonable prices Would definatively recommend to all knitters and hobbyists”

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Posted 3 years ago

“Very pleased with my order.”

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Posted 3 years ago

“Love ordering from here,always prompt delivery and love the wool”

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Posted 3 years ago

“Very pleased with my purchases”

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Posted 3 years ago

“Good choice, excellent prices and speedy delivery of order”

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Posted 3 years ago

“Amazing to knit with and knits up beautifully Great price and value I also bought a second colour”

The Wool Factory Ltd 5 star review on 25th May 2022

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Posted 3 years ago

“A very good place to buy good priced and great quality wool. Prompt delivery every time.”

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Posted 3 years ago

“Great fast service”

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Posted 3 years ago

“Thank you for being so prompt with my order. I am very pleased with my wool. It is knitting up beautifully.”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews