The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Such a wonderful find! Ordered online, quick and easy. The customer service was fantastic. The Wool Factory is now my number one place to shop for yarn.”

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Posted 3 years ago

“Excellent service. Very fast delivery and really helpful with any questions you maths e great quality of wool.”

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Posted 3 years ago

“I’ve now purchased wool on a couple of occasions and would seriously recommend this company. The products I’ve bought are of a good quality and the service is excellent. I received my order within a few days. Well done folks”

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Posted 3 years ago

“Very good quality, lovely colours.”

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Posted 3 years ago

“I bought from wool factory stall on Mablethorpe market, I was delighted I could buy online the same yarns and varieties when I moved to the midlands . Easy to view, order, pay and quick delivery Excellent service as usual.”

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Posted 3 years ago

“The products are exactly as described, and first class. Delivery is quick.thank yiu”

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Posted 3 years ago

“Great prices, lots and lots of choice. Easy website to look around and clear to read. Fast delivery. Would highly recommend.”

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Posted 3 years ago

“Very good and arrived on time”

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Posted 3 years ago

“Great items, fast delivery”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Exact product despatched and speedy”

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Posted 3 years ago

“I found it was easy to find the make and colours of wool that I wanted and the delivery was very quick”

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Posted 3 years ago

“Quick delivery and wool is very soft and knits up extremely well Lovely bold colours”

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Posted 3 years ago

“thank you my wool came with in 3 days have ordered some more”

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Posted 3 years ago

“I am always very happy with my purchase”

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Posted 3 years ago

“The wool factory is my go too place,for all my wool,excellent choice of wools,and patterns,and super speedy delivery times,have highly recommended them to my knitting friends,5 star 🌟 rating from me.”

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Posted 3 years ago

“My parcels were packed great neat and tidy and a nice touch with tissue paper.”

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Posted 3 years ago

“The wool was perfect!”

The Wool Factory Ltd 5 star review on 21st May 2022

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Posted 3 years ago

“So glad I found the Wool Factory the company serve their customers well the wool I have bought has been of good quality and good range of colours”

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Posted 3 years ago

“I have bought new fashion wool a number of times from the wool factory and I would highly recommend buying it . It looks fantastic crochet up”

The Wool Factory Ltd 5 star review on 20th May 2022

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews