The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“I found website easy to navigate. Very impress with how quick my item was delivered.”

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Posted 3 years ago

“Excellent value for the money spent and such a large variety of colours which I use in crocheting blankets for charity.”

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Posted 3 years ago

“Always an amazing service with a great choice of yarns at fantastic prices!”

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Posted 3 years ago

“Brilliant service , thank you .”

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Posted 3 years ago

“Very good very efficient and helpful highly recommended”

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Posted 3 years ago

“as always the service and the quality of the yarn was excellent .thank you wool factory”

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Posted 3 years ago

“So soft, lovely to knit with looking forward to seeing the end result. Will be ordering again in the future.”

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Posted 3 years ago

“Good prices and prompt delivery. This was my second order, everything A1 so far”

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Posted 3 years ago

“Have used this company for a while and very happy with the quality and price of their double knitting acrylic yarn. Excellent choice of colours.”

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Posted 3 years ago

“I love this chunky yarn for crochet. I have made bedspread with this.it’s look So nice 👍”

The Wool Factory Ltd 5 star review on 9th June 2022

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Posted 3 years ago

“Fast Delivery Competitive Prices”

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Posted 3 years ago

“I love buying in The wool factory. They have a great range of yarns and brands, good prices and the delivery arrived quick .”

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Posted 3 years ago

“I used the gold lame thread and it was absolutely fantastic. Reasonay priced and very good quality. Also superb service from this company and will definitely use them again.”

The Wool Factory Ltd 5 star review on 8th June 2022

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Posted 3 years ago

“Good range. Reasonable prices. Speedy service. Nice company to deal with.”

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Posted 3 years ago

“All the best wool shops have closed due to being a dying craft. It's lovely to see what lovely wools about at a reasonable price”

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Posted 3 years ago

“This wool is so lovely to knit with and the blanket turned out really lovely”

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Posted 3 years ago

“Came quickly . good quality , what more can i say . spot on”

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Posted 3 years ago

“Very pleased with my pure wool purchases. Thank you the wool factory”

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Posted 3 years ago

“great service arrive on time”

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Posted 3 years ago

“Wool very good price, delivery great”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews