The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“A very prompt service”

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Posted 3 years ago

“always pleased with my purchases from the wool factory.”

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Posted 3 years ago

“I've ordered 500g of wool and toy stuffing what a fantastic service , very fast delivery always let you know when orders been despatched . So I've put another order in for bunting kit .”

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Posted 3 years ago

“Excellent service. Quick delivery. Would recommend this company.”

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Posted 3 years ago

“large amount of choice with the variety of yarn available with quick delivery”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Good quality wool and fast delivery very satisfied with my purchase .”

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Posted 3 years ago

“Very happy with the orders and was so prompt on delivery.”

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Posted 3 years ago

“Prompt delivery and excellent prices!”

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Posted 3 years ago

“Very satisfied with service and items. Arrived quickly will use again”

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Posted 3 years ago

“Great choice, great price and quick delivery”

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Posted 3 years ago

“Order came in quick time”

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Posted 3 years ago

“As always, excellent service a lovely yarn!”

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Posted 3 years ago

“This item was delivered very quickly but I did not realise that the gold colour did not go right through the whole ball and the gold colour was quite random.which was not what I was hoping for. I did not realise this tlll I started useing it so I was quite disapointed.”

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Posted 3 years ago

“Fantastic customer service and excellent service to my query. Love the many goods I have purchased.”

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Posted 3 years ago

“Always good value and plenty of special offers. Exceptional service and would highly recommend....thank you team Wool Factory”

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Posted 3 years ago

“Very pleased with products and quick delivery.”

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Posted 3 years ago

“Very quick delivery”

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Posted 3 years ago

“Yes thankyou for quick delivery,lovely wool Irene”

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Posted 3 years ago

“I purchased 2 patterns from you on the 18th May 2022. I am still awaiting delivery therefore unable to complete survey”

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Posted 3 years ago

Hi Gwyneth, Our sincere apologies about this, please could you contact sales@thewoolfactory.co.uk with your order number and we will get this looked in to for you. Thank you

Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews