The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Very pleased with my wool and how quickly it arrived. Will definitely be ordering again.”

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Posted 4 years ago

“The service and speed of delivery was excellent.”

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Posted 4 years ago

“Wool received in a very short time of ordering, extremely good value and very nice wool. Will order from them again”

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Posted 4 years ago

“Use The Wool Factory a lot.Quality products, service excellent, arrives quickly.”

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Posted 4 years ago

“Excellent product with prompt delivery. Very efficient.”

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Posted 4 years ago

“easy to order from and fast delivery good value products”

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Posted 4 years ago

“I. Have purchased from the wool Factory a few times now,their products are all a good quality and excellent value for money,fast and reliable service,will definitely use again and recommend”

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Posted 4 years ago

“I enjoy knitting with your lovey wool and the recipients of the end result are very satisfied.”

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Posted 4 years ago

“I’ve loved the yarn I’ve bought so far. The last order was for a bamboo/cotton mix 4 ply. It knits up like silk and has a wonderful drape. I’m knitting a cardigan and sent for more wool to make the waistcoat.”

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Posted 4 years ago

“First time I have used this company, I will definitely use them again. They have a great selection of good quality yarns, great service too. Strongly recommend to other avid knitters!”

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Posted 4 years ago

“The wool I ordered arrived quickly and is just as described. I am very pleased with my purchase. The price was also very reasonable. 😀”

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Posted 4 years ago

“Excellent service, will use again”

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Posted 4 years ago

“Very prompt service the order arrived the next day.”

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Posted 4 years ago

“Always first class products never any complaints.”

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Posted 4 years ago

“Excellent quality, good price”

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Posted 4 years ago

“Very good service and good affordable product”

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Posted 4 years ago

“Have ordered from The Wool Factory several times. Lots of wool to choose from, well displayed and described, easy to checkout, despatched and delivered on time. Very happy 😊”

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Posted 4 years ago

“Fantastic products reasonably priced, coupled with a great service, thank you.”

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Posted 4 years ago

“Fist class service and product.”

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Posted 4 years ago

“Wool is wonderful. Delivery on time. Delighted!”

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Posted 4 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews