The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent choice of wool at good prices plus excellent service”

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Posted 2 years ago

“I have been purchasing wool here for a long while now just received my order from the woolfest you done I can say it's all excellent so pleased with it and such good value thankyou”

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Posted 2 years ago

“good service, good product, good price. thank you E M Townsend”

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Posted 2 years ago

“Great wool and so reasonably priced”

The Wool Factory Ltd 5 star review on 19th May 2023

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Posted 2 years ago

“I have bought quite a large amount of wool from The Wool Factory and have been very satisfied with the quality”

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Posted 2 years ago

“Good service & delivery...,”

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Posted 2 years ago

“Good value and fast service”

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Posted 2 years ago

“Can't praise you enough .brilliant service .quick delivery . You keep my needles and hooks very busy 😊”

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Posted 2 years ago

“Great selection of yarns & craft items. Speedy delivery service . Highly recommended .”

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Posted 2 years ago

“very pleased, my purchase was delivered quickly and on time. Good choice of products and availability, will continue to 'shop' with the Wool Factory”

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Posted 2 years ago

“Really pleased with my purchases fast deliverey the wool was just right for my project thanks”

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Posted 2 years ago

“Yarn beautiful, well packaged and promptly dispatched. Only problem Royal mail very slow to deliver.”

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Posted 2 years ago

“A fast reliable service. Won't go anywhere else for wool now. We'll done”

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Posted 2 years ago

“Very satisfied with the 2 purchases I've made so far. Good quality wool at a reasonable cost and delivery charge. Will be placing another order very soon.”

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Posted 2 years ago

“Great choice and prices with well packaged quick delivery”

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Posted 2 years ago

“I love The Wool Factory. Great delivery time. So many Yarns to choose from & at a really good price too! I have just been looking at their Sales Section & have added a few things to my Basket again!”

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Posted 2 years ago

“I am very pleased with my purchase, the choice of yarns and speed of service is excellent. I will definitely shop here again.”

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Posted 2 years ago

“Hi I am so happy with the quality of all the yarn I have bought from you. I grew up in beesby and still come to Alford once a month so whenever I need any yarn I will definitely be paying you a visit. Sue .”

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Posted 2 years ago

“Excellent communications & wonderful service.”

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Posted 2 years ago

“Fantastic business. Great choice of yarn and everybody so helpful and friendly”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews