The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so happy with the wool quality and my new needles are exquisite. Thank you x”

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Posted 3 years ago

“Excellent service wide range of choice can always find what your looking for”

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Posted 3 years ago

“Super fast delivery, no problems when I needed more of the same wool. Would not hesitate to use Wool Factory again 5*.”

The Wool Factory Ltd 5 star review on 19th May 2022

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Posted 3 years ago

“Really pleased with the quality of wool”

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Posted 3 years ago

“Great quick pleasant service , have ordered patterns , now looking forward to ordering the wool 🤗”

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Posted 3 years ago

“Very happy with my wool purchases would recommend prompt delivery.”

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Posted 3 years ago

“Brilliant service very quick delivery”

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Posted 3 years ago

“Very impressed.”

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Posted 3 years ago

“I have been using the Wool Factory for over a year now, and am a very happy customer. They are always helpful, with fast service and a great range. Whilst I am not, by any means, a good knitter, it is a good exercise for arthritic hands.”

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Posted 3 years ago

“excellent firm to deal with, the wool fantastic and I have no hesitation in recommending them The postal option is fantastic received orders within 3 days”

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Posted 3 years ago

“product true to description and arrived promptly in good condition. Very pleased with sock wool and may order more, Thank you.”

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Posted 3 years ago

“I love the Wool Factory they are always quick to respond, send my purchase and I keep coming back because I can trust that nothing will go wrong 💚”

The Wool Factory Ltd 5 star review on 18th May 2022

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Posted 3 years ago

“Order arrived earlier than stated and wool is of a better quality than I expected for the price very satisfied”

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Posted 3 years ago

“Not done much knitting or crocheting lately. The blanket in a ball that I have purchased recently is lovely. It was great having the pattern on the inside of the ball band! I have completed one and started on a 2nd.”

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Posted 3 years ago

“Really pleased with the yarn and superfast delivery. Will certainly be purchasing more . Marion”

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Posted 3 years ago

“Very good service Yarn always arrived very quickly”

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Posted 3 years ago

“Great service, great prices, easy website to use, will be ordering again and again…….”

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Posted 3 years ago

“My daughter is very happy and so am I. Paid half the price I would have elsewhere and the quality is very good. Will definitely order again.”

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Posted 3 years ago

“Good friendly service and fast delivery Thank you”

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Posted 3 years ago

“I placed an order which arrived on time. Chunky wool has woven beautifully. I was very happy with my purchase and would recommend.”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews