The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“I have purchased from you many times still have a stack of your500grm balls everyone admires the colours and it’s lovely and soft brilliant service very quick delivery’s and some beautiful patterns .”

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Posted 3 years ago

“Good service, delivery was good too.”

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Posted 3 years ago

“Good choice of yarns and colours, speedy delivery and reasonably priced.”

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Posted 3 years ago

“Excellent communication and service, highly recommended”

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Posted 3 years ago

“I've purchased yarn from The Wool Factory on several occasions. The yarn is a very good match to the colour samples on-line. They dispatch very quickly and I usually receive my order within a couple of days.”

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Posted 3 years ago

“Very pleased with purchase excellent customer service would recommend this company to friends and family”

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Posted 3 years ago

“I ordered a knitting pattern which arrived sooner than expected. Thank you”

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Posted 3 years ago

“I searched everywhere locally for these buttons so I was really pleased to find not only all the colours but the different sizes as well! Excellent choice, excellent price and as usual excellent all round service!”

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Posted 3 years ago

“brilliant quality yarn and very good price . very pleased”

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Posted 3 years ago

“Love good quality products from the wool factory”

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Posted 3 years ago

“First time I had ordered from the wool factory and I was very impressed with the service, prices, delivery etc , I will certainly be ordering from them again”

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Posted 3 years ago

“Ordered lots of different types of wool from Wool Factory never disappointed quick delivery”

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Posted 3 years ago

“no hassle and an excellent service all round”

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Posted 3 years ago

“Top serves every think wonderful.”

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Posted 3 years ago

“prompt delivery, wool is lovely, a pleasure to use, in fact, I find it difficult to put down. shall be using you again. recommended to friends.”

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Posted 3 years ago

“Good value, quick delivery.”

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Posted 3 years ago

“Easy to order and a quick delivery.”

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Posted 3 years ago

“i cant fault this site at all i ordered some wool of them at very reasonable prices and was amazed when it arrived the following day excellent service speedy delivery would highly recommend to anyone”

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Posted 3 years ago

“As a serial begginer, I needed a support mechanism, which I now have. Thank you ❤ loved the donut, cakes where beautiful.”

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Posted 3 years ago

“I have always loved you knitting yarn , and the service is great .”

The Wool Factory Ltd 5 star review on 10th May 2022

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews